Mykalah Rose
Tampa,FL
Summary
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
CSR
Maximus Call Center
Tampa, FL
09.2023 - Current
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Collected payments from patients and entered them into the billing system accurately.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Managed customer inquiries through telephone, email and social media interfaces.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Senior Customer Claims Representative
Concentrix
10.2021 - 11.2023
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Interviewed customers to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
Costumer Service Representative
Community Health Systems
09.2020 - 09.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Client Service Representative
BlueTriton Brands
07.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Education
High School Diploma - Buisness Management
Perry High School
Skills
- Collaborative Environments
- Call Documentation
- Customer Service and Assistance
- Understanding Needs
- Data Confidentiality
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Client Rapport-Building
- Website Navigation
- Calm and Professional Under Pressure
- Information Updates
- Inbound and Outbound Calling
- Computer Proficiency
- Quality Assurance Evaluation
- Document and Records Management
- Team-Oriented and Cooperative
- Complaint Handling
- Data Entry
- Call Management
Timeline
CSR
Maximus Call Center
09.2023 - Current
Senior Customer Claims Representative
Concentrix
10.2021 - 11.2023
Costumer Service Representative
Community Health Systems
09.2020 - 09.2021
Client Service Representative
BlueTriton Brands
07.2019 - 08.2020
High School Diploma - Buisness Management
Perry High School