Mykale Grisby
Rochester,NY
Summary
Dynamic Medication Technician with a proven track record at Charter Senior Living, excelling in patient safety and medication management. Adept at coaching teams and enhancing care quality, I leverage strong attention to detail and effective problem-solving skills to achieve high resident satisfaction and ensure compliance with healthcare protocols.
Overview
10
10
years of professional experience
Work History
Assistant General Sales Manager
Grisby’s Auto Sale’s
Rochester, New York
01.2018 - Current
- Collaborated with finance department to develop customer financing solutions that enhanced sales opportunities.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Analyzed market trends to adjust pricing strategies effectively.
- Streamlined inventory management processes for improved efficiency.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Followed up with existing customers to generate referrals, expanding prospective buyer network.
- Monitored customer satisfaction levels and took corrective action.
- Created weekly and monthly reports on sales performance and objectives to track progress and inform strategy.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Negotiated contracts with vendors and suppliers for better pricing terms.
Assistant Event Planner
Khandie’s Kustom Creations
Rochester, New York
03.2016 - Current
- Coordinated invitations, RSVPs, and guest accommodations, ensuring a positive guest experience.
- Coordinated on-site logistics to ensure seamless execution of events.
- Assisted in selecting vendors for catering, décor, and entertainment services.
- Tracked expenses during planning phases to support budget management and maintain financial accountability.
- Managed budgeting and financial requirements to optimize event expenditures.
- Developed initial planning and strategy for events to align with client objectives.
- Conducted client meetings at various locations to foster relationships and align event expectations.
- Wrote and implemented standard operating procedures to enhance operational efficiency.
- Conducted post-event evaluations to assess success and identify improvements.
MEDICATION TECHNICIAN
CHARTER SENIOR LIVING
Charlotte, North Carolina
09.2022 - 06.2025
- Administered medications to residents following prescribed protocols and documented each administration accurately and promptly.
- Administered medications, monitored patient reactions, and ensured accuracy of medical records.
- Monitored residents for adverse reactions or side effects, communicated any changes to nursing staff immediately.
- Collaborated with healthcare teams to ensure timely and effective treatment.
- Focused on patient safety and adherence to prescribed protocols.
- Organized medication cart and secured medications to promote safe administration.
- Ensured a supportive environment for patient care and recovery.
- Perform accurate dosage calculations and conversions using basic math skills while adhering to all regulatory standards and company policies to ensure safe and compliant medication preparation and administering
- Properly handle medications and follow department policies and procedures
- Maintain strict patient confidentiality in compliance with HIPAA and company policies
TEAM LEAD
SUNRISE SENIOR LIVING
08.2022 - 01.2024
- Led daily team huddles in an assisted living facility, ensuring all staff members were aligned on resident care goals and task assignments.
- My leadership resulted in consistently high resident satisfaction scores and timely completion of care plans.
- Led daily care operations in an assisted living facility, coordinated staff efforts, and addressed resident needs promptly.
- I fostered a collaborative environment through regular team meetings and open communication channels.
- Mentored caregivers to improve skills and performance in delivering compassionate care.
- By effectively prioritizing tasks, I improved overall efficiency and team morale.
- Provided mentorship and support to caregiving team, fostering a collaborative environment that enhanced individual skills and overall team performance.
- Modeled best practices in resident care to reinforce quality standards among team members.
- Oversaw daily operations, addressing resident behavioral challenges through effective de-escalation techniques.
- Utilized leadership skills to guide team through complex situations, ensuring resident needs were met while adhering to facility protocols and timelines.
- Managed inventory and supplies to maintain optimal care standards.
Education
High school diploma -
World of Inquiry
06-2018
Skills
- Drug interaction awareness
- Customer relationship management
- Inventory Management
- Logistics management
- Project Management
- Efficient multi-tasking
- Adaptability in high-pressure situations
- Problem solving
- Team leadership
- Coaching and mentoring
- Clear and empathetic communication
- Conflict Resolution
- Customer satisfaction focus
- Strong attention to detail
Personal Information
Title: Customer Service
Skills Additional
- Chatbots
- CRM Systems
- AI Speech Analytics
- Automated Email Responders
- Help Desk Software
- Knowledge Management Systems
- Live Chat Software
- Interactive Voice Response
- Social Media Management Tools
Timeline
MEDICATION TECHNICIAN
CHARTER SENIOR LIVING
09.2022 - 06.2025
TEAM LEAD
SUNRISE SENIOR LIVING
08.2022 - 01.2024
Assistant General Sales Manager
Grisby’s Auto Sale’s
01.2018 - Current
Assistant Event Planner
Khandie’s Kustom Creations
03.2016 - Current
High school diploma -
World of Inquiry