Mykaryl Johnson
Houston,Tx
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Fast learner and committed to continuous, self-directed learning. Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
Irving, TX
11.2023 - Current
- Investigates insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Negotiates settlements with named insureds or their representatives in order to resolve disputes quickly and economically.
- Adhere strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Attend continuing education classes in order to stay abreast of changes in industry standards.
- Evaluate performance metrics regularly; suggest modifications where necessary for increased efficiency.
- Review, evaluate and adjust claims to promote fair and prompt settlement.
Independent Claims Adjuster
The Best Claims
Irving, TX
02.2023 - 11.2023
- Investigated and evaluated claims to determine coverage, scope of liability and extent of damages.
- Analyzed claim files for accuracy, completeness and compliance with applicable laws, regulations and procedures.
- Examined records including police reports, Vehicle Evaluations, Damage Estimates and other documents related to the claim.
- Negotiated settlement agreements within authority limits.
Customer Service Representative
Wolters Kluwer
08.2021 - 03.2023
- Answered constant flow of customer calls, email and live chat with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Administrative Assistant
JLB Partners
10.2018 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Order Management Specialist
Majorel
07.2016 - 08.2019
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Reviewed order terms and conditions with customers to comply with company policy.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Communicated with customers to address order inquiries, changes and cancellations.
Education
Bachelor of Science - Social Work
University Of Phoenix
Phoenix, AZ2025
Associate of Arts -
Navarro College
2014
Skills
- Microsoft (Word, Excel, Powerpoint)
- Typing 50 WPM
- Complaint resolution
- Report preparation
- Creative problem solving
- Multi-line phone/ chat talent
- Administrative support
- Claims file management processes
- Claims investigations
- Spreadsheet management
- Information Verification
- Database Management
- Claims Processing
- Highly motivated
Certification
- TX All Lines Claim Adjuster # 3112811
- CT # 21027798
- DE # 3002886239
- FL # G080561
- GA # 2024
- KY # DOI-1316624
- LA # 1116015
- NC # 21027798
- NH # 21027798
- NM # 21027798
- OK # 3002886330
- SC # 21027798
- TX # 3112811
- VT # 3002886344
- WY # 579480
Timeline
Claims Adjuster
State Farm
11.2023 - Current
Independent Claims Adjuster
The Best Claims
02.2023 - 11.2023
Customer Service Representative
Wolters Kluwer
08.2021 - 03.2023
Administrative Assistant
JLB Partners
10.2018 - 06.2021
Order Management Specialist
Majorel
07.2016 - 08.2019
Bachelor of Science - Social Work
University Of Phoenix
Associate of Arts -
Navarro College