Mykayla Macias
Sacramento,CA
Summary
Proven track record in enhancing client satisfaction and streamlining operations, notably at the Law Offices of Edward A. Smith. Adept at multitasking and problem-solving, I excel in fostering teamwork and collaboration. My keen attention to detail and adaptability have driven efficiency and positive outcomes across diverse roles, from legal assistance to bakery management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Intake Coordinator
Law Offices of Edward A. Smith
07.2023 - Current
- Collected, verified, recorded, and processed client demographics, insurance, and referral information.
- Established strong relationships with referral sources, enhancing collaboration between organizations to better serve clients.
- Enhanced client satisfaction by effectively managing intake processes and promptly addressing concerns.
- Streamlined intake procedures for increased efficiency and improved client experience.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Developed and maintained positive relationships with clients and colleagues.
Bakery Operations Manager
KK's Cakes
05.2020 - Current
- Managed daily bakery operations, ensuring timely delivery of high-quality products to customers.
- Ensured compliance with food safety regulations by maintaining a clean and sanitary work environment at all times.
- Expanded product offerings by researching market trends and testing new recipes, driving customer interest and loyalty.
- Maintained and controlled inventory of baked goods.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Food and Beverage Server
Thunder Valley Casino
12.2021 - 01.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
In- Home Caretaker (Autistic Adults)
IHSS Adult Services Program
05.2015 - 06.2019
- Developed personalized care plans tailored to each client''s unique needs, promoting overall wellness.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
- Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
Legal Receptionist
Law Offices of Crystal Cunningham
04.2018 - 05.2019
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Worked with litigation management software systems.
Legal Assistant
Sterling Law Group, A.P.C
06.2017 - 03.2018
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Education
Bachelor of Science - Psychology
Sacramento State University
Sacramento12.2024
Associate of Science - Psychology
Sierra College
Rocklin, CA12.2023
High School Diploma -
Buhach Colony High School
Atwater, CA06.2013
Skills
- Efficient multi-tasker
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Adaptability
- Scheduling appointments
- Teamwork and Collaboration
Certification
- CNP - Certified Notary Public
- Paralegal Certificate, University of the Pacific - 2018
- Advanced Paralegal Certificate, Personal Injury, University of the Pacific, 2023
Timeline
Client Intake Coordinator
Law Offices of Edward A. Smith
07.2023 - Current
Food and Beverage Server
Thunder Valley Casino
12.2021 - 01.2023
Bakery Operations Manager
KK's Cakes
05.2020 - Current
Legal Receptionist
Law Offices of Crystal Cunningham
04.2018 - 05.2019
Legal Assistant
Sterling Law Group, A.P.C
06.2017 - 03.2018
In- Home Caretaker (Autistic Adults)
IHSS Adult Services Program
05.2015 - 06.2019
Bachelor of Science - Psychology
Sacramento State University
Associate of Science - Psychology
Sierra College
High School Diploma -
Buhach Colony High School
- CNP - Certified Notary Public
- Paralegal Certificate, University of the Pacific - 2018
- Advanced Paralegal Certificate, Personal Injury, University of the Pacific, 2023
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