Mykayla Patterson
Houma,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven Pharmacy Technician with 2 years of experience and success in working within fast-paced hospital & retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
TERREBONE GENERAL MEDICAL CENTER
12.2023 - Current
- Delivered exceptional patient service, addressing medication queries and health-related topics
- Managed prescription filing, ensuring accuracy and compliance with federal, state, local laws, and company policies
- Conducted meticulous verification of medication labels prior to dispensing, ensuring patient safety
- Performed routine checks on medication expiration dates, guaranteeing only unexpired products were dispensed
- Maintained efficient pharmacy operations through strategic inventory management, including stocking medications and monitoring supplies.
Pharmacy Technician
WALGREEN'S PHARMACY
06.2023 - 11.2023
- Spearheaded pharmaceutical inventory management, ensuring optimal storage conditions and timely restocking
- Streamlined medication dispensing via meticulous counting, labeling, and dose verification
- Leveraged pharmacy software for efficient data entry, enhancing patient profile accuracy and billing process
- Provided superior customer service, addressing queries on medications and health-related topics
- Upheld stringent compliance with pharmacy laws and policies, contributing to seamless operations.
Retail Associate
WALMART
10.2021 - 04.2023
- Enhanced customer shopping experience by proficiently navigating the inventory system to locate items
- Ensured smooth checkout process through adept operation of scanners and scales
- Maintained inventory accuracy through regular checks and updates
- Boosted store appeal by stocking shelves with merchandise and maintaining neat, orderly product displays
- Contributed to store efficiency by promptly addressing and solving inventory-related issues.
Customer Service Representative
DISH Remote WFH
05.2022 - 09.2022
- Handled customer inquiries, resolving issues effectively in a remote setting
- Achieved top performance metrics, consistently exceeding targets by 15%
- Utilized CRM systems to manage customer interactions and track service issues
- Implemented innovative problem-solving strategies to enhance customer satisfaction
- Contributed to a 20% increase in customer retention rates for DISH Remote WFH.
Education
HIGH SCHOOL DIPLOMA -
Ellender Memorial High School
Houma, LA05.2018
Skills
- Experienced Pharmacy Technician
- Knowledge of Retail Pharmacies
- Knowledge of Inpatient (Hospital-Bound) Pharmacies
- Patient-Oriented
- Preparing Medications
- Managing Pharmacy Inventory
- Insurance Billing
- Insurance Verification
- HIPAA
- Data Entry
- Data Collection
- Product Knowledge
- Customer Education
- Office Administration
- File Management
- Document Preparation
- Customer Service
- Inventory Management
- Merchandising
- Efficient Data Entry
Timeline
Pharmacy Technician
TERREBONE GENERAL MEDICAL CENTER
12.2023 - Current
Pharmacy Technician
WALGREEN'S PHARMACY
06.2023 - 11.2023
Customer Service Representative
DISH Remote WFH
05.2022 - 09.2022
Retail Associate
WALMART
10.2021 - 04.2023
HIGH SCHOOL DIPLOMA -
Ellender Memorial High School
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