Mykayla Ramsey
Columbia,SC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sams Club
Cheyenne, Wyoming
01.2023 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Ashley Furniture Homestore
Cheyenne, Wyoming
01.2022 - 01.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
Walmart
Cheyenne, Wyoming
06.2021 - 12.2022
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Sumter High School
Sumter, SC06-2021
Skills
- Scheduling
- Inbound and Outbound Calling
- Consultative Sales
- Call Management
- Information Security
- Data Entry
- Paperwork Processing
- Customer consulting
- Problem Resolution
- Retail sales customer service
- In-store support
- Credit card payment processing
- Order Fulfillment
- Active Listening
- Document Control
- Technical Support
- Team Development
- Coordination
- Documentation
- Computer Proficiency
- De-Escalation Techniques
References
References available upon request.
Timeline
Customer Service Representative
Sams Club
01.2023 - 08.2023
Customer Service Representative
Ashley Furniture Homestore
01.2022 - 01.2023
Customer Service Representative
Walmart
06.2021 - 12.2022
High School Diploma -
Sumter High School