MYKAYLAH GRAY
Lawrenceville,GA
Summary
Dedicated and focused professional with a proven ability to excel in dynamic environments. Specializing in customer-client relations, administration, and instructional design. Highly motivated, detail-oriented, and adept at creating effective training materials. Committed to enhancing processes and delivering exceptional results through creativity, collaboration, and technology.
Overview
11
11
years of professional experience
Work History
Social Media Manager / Photographer / Trainer
All Nations Christian Fellowship Church
01.2017 - Current
- Created learning materials and trained / mentored 6 new personnel hired to fulfill various roles.
- Created and managed shareable social media content tailored to platform-specific audiences
- Directed paid campaigns and performed professional photography for events and promotions
Online Contact Center Representative
The Home Depot
01.2022 - 05.2024
- Delivered quality, professional customer service by answering questions about products, orders, and services
- Managed multiple customer interactions simultaneously via chat and messaging platforms, ensuring an effortless experience
- Developed, designed and presented training materials for the chat department using PowerPoint
Business Development Specialist
InsuranceHub
05.2019 - 08.2020
- Developed a compensation plan and created scripting and training materials for the business development department
- Supported team goals with consistent performance in client engagement and lead qualification
- Managed needs of more than 7 customers at once using strong prioritization and multitasking abilities.
Accounts Receivable Specialist
Paranet Corporation Services
08.2018 - 05.2019
- Processed customer payments via cash, checks, and credit cards with accuracy and timeliness
- Contributed to operational success by performing accurate data entry and meeting organizational objectives
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Guest Services / Business Development Representative
Rick Hendrick Chevy / Buick GMC
12.2013 - 08.2018
- Created reports, spreadsheets, and employee schedules to improve operational efficiency while scheduling online sales appointments
- Provided administrative support, created scripting and ensured seamless customer experiences
- Opened new accounts, and exceeded daily and monthly goals.
Education
High School Diploma -
Berkmar High School
Lilburn, GA01.2012
Skills
- Communication
- Problem-Solving
- Design and Development
- Project Management
- Critical Thinking
- Decision Making
- Design Thinking
- Training
- Presenting
Timeline
Online Contact Center Representative
The Home Depot
01.2022 - 05.2024
Business Development Specialist
InsuranceHub
05.2019 - 08.2020
Accounts Receivable Specialist
Paranet Corporation Services
08.2018 - 05.2019
Social Media Manager / Photographer / Trainer
All Nations Christian Fellowship Church
01.2017 - Current
Guest Services / Business Development Representative
Rick Hendrick Chevy / Buick GMC
12.2013 - 08.2018
High School Diploma -
Berkmar High School
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