MyKaylee Blackwood
Ardmore
Summary
At Giovanni’s, I excelled as a Manager, mastering customer service and staff management, enhancing team performance through effective training and development. I adeptly handled customer relations, leading to significant improvements in satisfaction. My approach to problem-solving and time management ensured operational excellence and a positive, productive workplace.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager
Giovanni’s
05.2023 - 08.2024
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Gilmer High School
Gilmer, TXSkills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
Certification
CPR certified
Timeline
Manager
Giovanni’s
05.2023 - 08.2024
High School Diploma -
Gilmer High School
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