Mykeal Kenny
Cloud Support Engineer
Charlotte,NC
Either write something worth reading or do something worth writing.
Benjamin Franklin
Summary
Results-oriented Cloud Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Support Engineer
Microsoft (Collabera)
Charlotte, NC
3/17/20 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with outside departments to implement system-wide improvements.
- Helped streamline repair processes and update procedures for support action consistency.
- Performed root cause analysis and general troubleshooting.
Software Developer
Florida Blue (Brooksource)
Jacksonville, FL
07.2019 - 12.2021
- Planned and developed interfaces using ReactJS that simplified overall management and offered ease-of-use.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Wrote Full-Stack applications in microservices architecture for health insurance industry.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
Software Engineer
Sofriendly
Orlando, FL
05.2019 - 08.2019
- Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
- Installed and configured software applications and tested solutions for functionality.
- Wrote highly maintainable, solid code for their spinoff Yac App, forming core framework and earning consistent praise from subsequent developers since initial version.
- Adjusted design parameters to boost performance and incorporate new features.
- Supported software integration and implemented maintenance enhancements.
- Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
- Introduced agile methodologies and effective development best practices to division to enhance product development.
Education
Coding Bootcamp - Computer Science And Programming
05.2018 - 05.2019
During my time at Lambda, I also worked as a Teacher's Assistant and volunteer tutor, further strengthening my coding and troubleshooting capabilities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Programming
Debugging
Debugging skills
Application installations
Technical Support
Web Security
Diagnostic skills
Azure
Docker
VNet Integration
NodeJS
Javascript
Git
SQL
Python
Django
Jenkins
CI/CD
Template Automation
API integration
Powershell
Bash
Linux
FreeBSD
Timeline
Software Developer - Florida Blue (Brooksource)
07.2019 - 12.2021
Software Engineer - Sofriendly
05.2019 - 08.2019
Lambda School - Coding Bootcamp, Computer Science And Programming
05.2018 - 05.2019
Support Engineer - Microsoft (Collabera)
3/17/20 - Current