Timeline
Work History
Overview
Education
Skills
Work Preference
Hi, I’m

Mykeisha Curl

Human Resources
Houston,TX
Mykeisha Curl

Timeline

Member Service Manager

Sam's Club
10.2024 - Current

Southern New Hampshire University

Bachelor Of Science from Business Administration
06.2020 - 01.2024

Food Service Manager

Sam's Club
10.2016 - 10.2024

Work History

Sam's Club
Humble, Tx

Member Service Manager
10.2024 - Current

Job overview

  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Implemented and supervised orientation procedures for new hires.
  • Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Improved operational processes resulting in productivity increase in HR department.
  • Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
  • Assisted with writing job postings and job descriptions for boards.

Sam's Club
Houston, Texas

Food Service Manager
10.2016 - 10.2024

Job overview

  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
  • Led multi-disciplinary teams in achieving both short-term and long-term goals, demonstrating exceptional leadership skills and adaptability in the face of challenges.
  • Enhanced team productivity by implementing efficient workflow processes and time management strategies.
  • Spearheaded talent acquisition efforts, resulting in a diverse and highly skilled workforce.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Overview

8
years of professional experience
4
years of post-secondary education

Education

Southern New Hampshire University
Hooksett, NH

Bachelor Of Science from Business Administration
06.2020 - 01.2024

University Overview

  • Awarded Dean’s List 2021-2024
  • 3.64 GPA

Skills

  • Coaching and Mentoring
  • Effective written and verbal communication
  • Team Management
  • Application Review
  • Strong leadership
  • Microsoft Office expertise
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Decision-Making
  • Employee Relations
  • Scheduling
  • Hiring and Onboarding
  • Workday Implementation

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Similar Profiles

CREATE PROFILE
Mykeisha CurlHuman Resources