Mykel Cotton
Customer Service Rep
Hawthorne,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Your Hair Is Your Glory
01.2018 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
Sales Representative
Nordstrom
11.2020 - 07.2023
- Send out repairs to Vendors
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Set and achieved company defined sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Engaged with customers to build rapport and loyalty.
- Reached out to 5 customers a day to increase sales throughout slow months, helped department increase sales by 70%
- Worked with Designer Items and Clothing (Handbags, Shoes, Sun/Acc, Fine Jewelry)
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Education
Associate of Business Administration - Business Administration
Santa Monica College
Santa Monica, CA06.2026
High School Diploma -
Lawndale High School
Lawndale, CA06.2019
Skills
- Customer Service, Sales, Marketing, Team Leader, Management, organization,
- Critical Thinking, Oral and written communication skills
- Customer Support
- Database Management
- Inbound and Outbound Calling
- Customer Service and Assistance
- Verbal Communication
- Money Handling
- Organizational Skills
- Sorting and Labeling
- Administrative Skills
- Correspondence Typing
Timeline
Sales Representative
Nordstrom
11.2020 - 07.2023
Customer Service Representative
Your Hair Is Your Glory
01.2018 - Current
Associate of Business Administration - Business Administration
Santa Monica College
High School Diploma -
Lawndale High School