Mykel Cotton
Hawthorne,CA
Summary
With a proven track record at Providence Saint John's Health Center, I excel in HIPAA compliance and patient care, enhancing office productivity and patient satisfaction. Skilled in both record preparation and empathetic customer service, I effectively streamline processes and foster positive experiences, demonstrating a strong blend of technical and interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Medical Office Receptionist (MOR)
Providence Saint John's Health Center
11.2024 - Current
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Pulled charts and prepared for nurse and doctor assessment.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Certified Nursing Assistant/PAL
Belmont Village Senior Living
08.2024 - 11.2024
- Placed at company after graduation
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Your Hair Is Your Glory
01.2018 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Nursing
Santa Monica College
Santa Monica, CA08-2026
Skills
- Record preparation
- Front desk operations
- HIPAA compliance
- Patient check-in
- Data entry
- Customer service background
- Healthcare experience
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Insurance billing procedures
- Office administration
Timeline
Medical Office Receptionist (MOR)
Providence Saint John's Health Center
11.2024 - Current
Certified Nursing Assistant/PAL
Belmont Village Senior Living
08.2024 - 11.2024
Customer Service Representative
Your Hair Is Your Glory
01.2018 - 08.2024
No Degree - Nursing
Santa Monica College
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