Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mykel Deleo

Queens,NY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Many experiences in customer service and relationship building, I successfully led cross-functional teams to enhance product offerings, driving significant improvements in customer satisfaction and sales performance.

Overview

6
6
years of professional experience

Work History

Product Development Manager

Clothing Brand
Boston, MA
06.2019 - Current
  • Managed product timelines to ensure timely launches and effective communication.
  • Coordinated with manufacturers to ensure quality and compliance standards were met.
  • Led cross-functional meetings to streamline product development processes.
  • Analyzed customer feedback data to inform product direction.
  • Supported efforts to develop and launch new product offerings and enhancements for existing products.
  • Planned advertising campaigns for online, print and other mediums.

Retail Sales Associate

Target
Boston, MA
05.2024 - 05.2025
  • Operated point-of-sale systems for transactions and returns.
  • Handled customer complaints in a professional manner.
  • Organized displays to attract customers and promote sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Promoted special offers and discounts to encourage additional purchases.
  • Operated point-of-sale systems accurately to process payments from customers.

Customer Service/Sales Associate

Simple Mobile
Los Angeles, CA
06.2023 - 03.2024
  • Managed customer inquiries, providing information and support throughout the sales process.
  • Educated customers on product features, benefits, and pricing options during calls.
  • Resolved customer complaints in a professional manner while maintaining high levels of customer service.
  • Assisted customers with payment processing, including credit card payments and other forms of payment.
  • Maintained up-to-date knowledge of all products and services available through the company.
  • Developed relationships with customers in order to increase sales opportunities.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Education

Associates in Business - Business Administration

Quinsigamond Community College
Worcester, MA
05-2016

High School Diploma -

South High School Worcester
Worcester, MA
05-2014

Skills

  • Customer service
  • Product lifecycle
  • Product issue resolution
  • Time management
  • Phone etiquette
  • Teamwork and collaboration
  • Customer needs assessment
  • Sales goal achievement
  • Retail sales
  • Product demonstrations
  • Point of sale operation
  • Effective communication
  • Relationship building
  • Credit card payment processing
  • Account management

Timeline

Retail Sales Associate

Target
05.2024 - 05.2025

Customer Service/Sales Associate

Simple Mobile
06.2023 - 03.2024

Product Development Manager

Clothing Brand
06.2019 - Current

Associates in Business - Business Administration

Quinsigamond Community College

High School Diploma -

South High School Worcester

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