Summary
Overview
Work History
Education
Skills
Timeline
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Mykel Golliday

Summary

Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.

Overview

10
10
years of professional experience

Work History

Same Day Delivery Service

Asurion
09.2022 - 08.2023
  • Maintain good working relationship with various Verizon and AT&T stores
  • Talk with customer to get them prepared for appointment
  • Deliver and set up replacement phones for AT&T and Verizon customers
  • Provide set up and tech support for customer's in-home devices,
  • Inform customers about Asurion's in-home protection plans and sign up customers for service


Achievements:

  • Highly rated for customer service and troubleshooting/tech support abilities.

Rideshare Driver

Self Employed
04.2017 - 09.2022
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.


Achievements:

  • Maintained a 4.98 (out of 5) rating over the course of 5 years and 11,400 rides and deliveries
  • Ranked as one of the top 10% most highly praised drivers in the US

Solutions Specialist

Verizon Wireless
12.2013 - 12.2016
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Recommended new products and services to customers.
  • Scheduled appointments for further services.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Installed operating systems, set up emails and updated programs.


Achievements:


  • Became the primary in-store tech support specialist
  • Was one of the top specialists in protection plan sales
  • Often helped resolve customer escalations

Education

Associate of Arts - Liberal Arts and General Studies

South Suburban College
South Holland, IL
05.2006

Skills

  • Adaptability
  • Decision making
  • Customer Engagement
  • Time Management
  • Customer Service
  • Stress management
  • Attention to detail
  • Customer Relationship Management
  • Troubleshooting Product Problems
  • Product Knowledge
  • Recommending Products

Timeline

Same Day Delivery Service

Asurion
09.2022 - 08.2023

Rideshare Driver

Self Employed
04.2017 - 09.2022

Solutions Specialist

Verizon Wireless
12.2013 - 12.2016

Associate of Arts - Liberal Arts and General Studies

South Suburban College

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Mykel Golliday