Mykel Golliday

• Maintain good working relationship with various Verizon and AT&T stores
• Talk with customer to get them prepared for appointment
• Deliver and set up replacement phones for AT&T and Verizon customers
• Provide set up and tech support for customer's in-home devices,
• Inform customers about Asurion's in-home protection plans and sign up customers for service

Achievements:

• Highly rated for customer service and troubleshooting/tech support abilities.

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Followed company guidelines and policies when interacting with passengers.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Achievements:

• Maintained a 4.98 (out of 5) rating over the course of 5 years and 11,400 rides and deliveries
• Ranked as one of the top 10% most highly praised drivers in the US

• Conducted troubleshooting and diagnostic procedures on customer devices.
• Answered customer questions about billing, account issues and upgrade possibilities.
• Recommended new products and services to customers.
• Scheduled appointments for further services.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
• Installed operating systems, set up emails and updated programs.

Achievements:

• Became the primary in-store tech support specialist
• Was one of the top specialists in protection plan sales
• Often helped resolve customer escalations