MyKel Haywood
Lakeland
Summary
Experienced customer service professional with 8 years of experience. Skilled in problem- solving, effective communication and attention to detail. Proven ability to provide excellent customer service and resolve issues efficiently.
Overview
9
9
years of professional experience
Work History
Human Resources Director
Cherry Blossom Assisted Living Facility
10.2021 - Current
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Recruiting, interviewing and selecting new employees.
- Maintaining employee records.
Office Manager
Prodigee Investment Group
06.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Established team priorities, maintained schedules and monitored performance.
Certified Clinical Hemodialysis Technician
Hamilton Staffing Travel Agency
02.2020 - 06.2020
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Followed all policies and procedures related to job duties, infection control, which is emphasized through company, blood borne pathogens, universal precautions, OSHA, CDC, DOC, and all related regulatory bodies.
Certified Clinical Hemodialysis Technician
American Renal Associates
04.2017 - 02.2020
- Obtain and document accurate pre-post weights; reported necessary changes.
- Worked under the supervision of Nephrology Nurses to provide safe, comfortable, hygienic, and quality dialysis treatments for patients.
- Draw shipped and packaged specimens.
- Prepared bicarb prior to treatments.
- Conducted and performed water quality checks also bicarb loop disinfection techniques.
- Responsible for following all policies and procedures related to job duties, infection control, which is emphasized, blood borne pathogens, universal precautions, OSHA, CDC, DOC, and all related regulatory bodies.
Certified Clinical Hemodialysis Technician
Randstad Travel Agency
06.2019 - 09.2019
- Set-up, prime, test, disinfect dialysis machines before and in between patients.
- Gather/ document patients pre and post weights, as well as any abnormal finding such as hospital visits, blood transfusions, falls, GI issues, chest pain etc. Reported to charge nurse of any findings.
- Stock and maintain a well clean and hygienic area.
- Monitor/ record patient’s vital signs every 30 minutes report any unusual findings to Charge Nurse as well as respond to emergency situations in a timely manner.
- Listen, feel, clean and cannulate fistula and grafts.
- Performed catheter/ central venous line care.
Patient Care Technician
DaVita
12.2015 - 08.2018
- Accurate documentation of pre-post weight, temperature, and every 30-minute vital signs.
- Effective communication to Registered Nurses, Dietician, Social worker and medical receptionist for patient welfare.
- Through knowledge of specimen drawing, handling and packaging.
- Developed knowledge of troubleshooting Fresenius machines.
- Preformed water quality checks, correct bleaching techniques and other procedures to ensure water is at appropriate/ best quality for patient wellness.
- Obtained CCHT license.
Patient Care Technician
Tampa General Hospital
12.2014 - 12.2015
- Recorded patient vital signs Preformed and assisted basic patient care duties such as ambulating, bathing, feeding, grooming, toileting, positioning.
- Provided pre- and post-operative care.
- 1:1 observation Adhered to HIPPA requirements and maintained all confidentiality.
- Assisted care leaders in completing various care task.
- Tested and recorded blood glucose levels.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Dementia and Alzheimer care experience gained knowledge of palliative care as well as experience maintained clean patient rooms as well as stocked area.
Education
High School Diploma -
Ridge Community High School
Davenport, FL07.2013
Skills
- Leadership
- Microsoft Office
(Outlook, Excel, Email, Teams etc) - Employee Relations
- Organizational Development
- Conflict Resolution
- Compliance
- Performance Management
- Onboarding Process
- HR Policies Implementation
Timeline
Human Resources Director
Cherry Blossom Assisted Living Facility
10.2021 - Current
Office Manager
Prodigee Investment Group
06.2020 - Current
Certified Clinical Hemodialysis Technician
Hamilton Staffing Travel Agency
02.2020 - 06.2020
Certified Clinical Hemodialysis Technician
Randstad Travel Agency
06.2019 - 09.2019
Certified Clinical Hemodialysis Technician
American Renal Associates
04.2017 - 02.2020
Patient Care Technician
DaVita
12.2015 - 08.2018
Patient Care Technician
Tampa General Hospital
12.2014 - 12.2015
High School Diploma -
Ridge Community High School
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