Summary
Overview
Work History
Education
Skills
References
Summaryqualifications
Timeline
Generic

Mykel Ragin

Charlotte,NC

Summary

Experienced marketer with strong communication and computer skills. Proven ability to manage time and programs to achieve project goals. Skilled leader with success in leading group projects and organizations. Well-rounded education has developed critical thinking, communication, writing, leadership, and customer service abilities. Self-sufficient with a strong technical and administrative aptitude for managing time and technical formalities. Proficient in creating documentation to explain technical details.

Overview

9
9
years of professional experience

Work History

End User Computing Analyst I

Novant Health
03.2021 - 08.2024
  • Install, maintain, troubleshoot and upgraded computer hardware, software, personal computer networks, and peripheral equipment through project management and responsibilities
  • Made recommendations regarding hardware and software acquisitions
  • Prepared documentation and user assistance through programming and processes
  • Enforced the security principles of least privilege and least functionality
  • Securely managed information systems throughout their lifecycle, including, knowing what information systems are within their scope of responsibility, understanding where sensitive data is stored, transmitted, or processed on those information systems
  • Knowing and understanding the events which may constitute an information security incident and providing the appropriate incident response
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.

Teller

Wells Fargo
06.2018 - 02.2021
  • Served customers by completing account transactions
  • Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
  • Complied with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof
  • Maintained customer confidence and protects bank operations by keeping information confidential
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Educated customers on use of banking website and mobile apps.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Shift Supervisor

Rite Aid
06.2016 - 06.2018
  • Coordinated the daily operations during a shift
  • Provided efficient customer service
  • Provided skills training for new hires and associates
  • Processed monetary transactions, conducted checks and balances during shift change and carried out all duties associated with the opening and the closing of the store
  • Stock floors with merchandise for purchasing
  • Manage and control store inventory and new shipments of products
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Executive Assistant

James F. Byrnes Foundation
01.2016 - 05.2017
  • Processed and organize applications for education and financial assistance
  • Performed Data entry of applications to assist students with enrollment into educational institutions
  • Assisted Office Manager with overall operations of the foundation
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Education

Bachelor of Science - Computer Science

Benedict College
Columbia, SC
12-2019

Skills

  • Microsoft Office
  • Upgrading computer hardware and software
  • Cloud
  • SCCM
  • Visual studio programming (C)
  • JAVA programming
  • Troubleshooting
  • Data Entry
  • Incident Response
  • Windows
  • MacOS
  • Analytical Thinking
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Bookkeeping
  • Project Management
  • System Analysis

References

Available upon request.

Summaryqualifications

  • Excellent communication and computer skills developed through marketing, communication in consumer-focused organizations
  • Excellent time and program management skills to levy the outcomes of projects.
  • Demonstrated effectiveness as a leader on multiple group projects and organizations
  • Completed broad course of study, which contributed to my skills in critical thinking, communication, writing, leading, and providing excellent customer service skills
  • Self-sufficient and possess the technical/administrative aptitude to complete daily time management and technical formalities.
  • Develop documentation to explain technical details.

Timeline

End User Computing Analyst I

Novant Health
03.2021 - 08.2024

Teller

Wells Fargo
06.2018 - 02.2021

Shift Supervisor

Rite Aid
06.2016 - 06.2018

Executive Assistant

James F. Byrnes Foundation
01.2016 - 05.2017

Bachelor of Science - Computer Science

Benedict College

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Mykel Ragin