Mykel Smith
2424 S 41st St Apt 109 Tacoma
Summary
Excellent at communicating with customers while being an adept, efficient adjuster. Willing to exceed to ensure customer satisfaction.
Observant Property Adjuster with 5 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
15
15
years of professional experience
Work History
Locomotive Engineer
BNSF Railroad
08.2022 - Current
- Coordinated with yardmasters to ensure the efficient movement of trains within rail yards, optimizing space utilization and minimizing delays.
- Inspected locomotives before and after runs.
- Operated locomotives to transport freight and other materials.
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
Claims Adjuster
Grange Insurance Group
06.2022 - 08.2022
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Property Adjuster
Farmers Insurance
09.2021 - 05.2022
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Conducted thorough property investigations to identify and classify damages for customer claims
- Evaluated original investigation reports and documents to resolve secondary concerns
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages
- Performed field investigations of damaged properties every month
- Used Xactimate to compile estimates for personal property and structure damage
- Developed effective techniques to mitigate losses
- Scoped and photographed properties for defects and damage
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements
- Analyzed information gathered by investigation and report findings and recommendations
- Organized, planned, and documented materials for Property claims
Auto Liability Adjuster
PEMCO insurance
06.2018 - 09.2021
- Identify critical issues confirm coverage, explain applicable coverages complete coverage questions Obtained relevant evidence and information regarding suspicious claims manage/monitor diary system Interviewed claimants, medical specialists and employers to determine pertinent claim information
- Identified and collected evidence and determined its value to a specific claim Kept up-to-date on changes in regulations for deductibles and collections Completed required investigations on referred files in a timely manner Analyzed first reports of loss and underlying file material Reviewed data to verify the validity of claims set-up proper repairs for damaged vehicles/property determined liability for at fault party, and possible exposures file/hear Arbitration
Claims Adjuster
State Farm
02.2017 - 06.2018
- Obtain relevant evidence and information regarding suspicious claims Interview claimants, medical specialists and employers to determine pertinent claim information Identify and collect evidence and determine its value to a specific claim Kept up-to-date on changes in regulations for deductibles and collections Complete required investigations on referred files in a timely manner Analyze first reports of loss and underlying file material Review data to verify the validity of claims set-up proper repairs for damaged vehicles/property determine liability for at fault party, and possible exposures
Solutions Specialist
Verizon Wireless
11.2015 - 02.2017
- Troubleshoot products that guest may have been having issues with, always recommend solutions for problems if they persisted aid guests with any concerns regarding accounts recommend products/services based on customers accounts or lifestyles accurately inform guests about new promotions, and also plans that they qualify for assist in setting up new devices; new phones, tablets properly return/exchange products under procedures call guests about accounts to discuss possible discounts Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Customer Service Representative
Walmart
11.2009 - 07.2015
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balance Return/exchange goods for customers that were unhappy with or had defective products maintain returned products, and ensured that they were returned to appropriate department made sure that defective products were handled properly Performed money transactions such as: check cashing, money orders, bill payments, and money transfers under proper procedures sell cellphones and process 2-year contracts under major cellphone providers maintain clean department at all times, while accounting for correct inventory unload merchandise onto floor into correct area
Education
Bachelor of Arts - Accounting
Western Governors University
Salt Lake City, UtahAssociate of Arts - Accounting
Pierce College
Puyallup, WASkills
MS Office proficient leader qualities
Exceptional customer service critical thinker
Sales expertise solution specialist
Strong sense of banking ethics positive mindset
Reliable optimistic
Excellent communication skills positive attitude
Energetic friendly
Approachable outstanding employee
Flexible well-rounded
Strong work ethic work efficient
self-confidence Approachable
self-awareness Team player
ability to learn & accept criticism Organized
Timeline
Locomotive Engineer
BNSF Railroad
08.2022 - Current
Claims Adjuster
Grange Insurance Group
06.2022 - 08.2022
Property Adjuster
Farmers Insurance
09.2021 - 05.2022
Auto Liability Adjuster
PEMCO insurance
06.2018 - 09.2021
Claims Adjuster
State Farm
02.2017 - 06.2018
Solutions Specialist
Verizon Wireless
11.2015 - 02.2017
Customer Service Representative
Walmart
11.2009 - 07.2015
Bachelor of Arts - Accounting
Western Governors University
Associate of Arts - Accounting
Pierce College
Similar Profiles
Ryan FrisbieRyan Frisbie
Conductor at BNSF RailroadConductor at BNSF Railroad
Matthew CarterMatthew Carter
Locomotive Engineer at BNSF RailroadLocomotive Engineer at BNSF Railroad
Robert FischerRobert Fischer
Machinist at BNSF RailroadMachinist at BNSF Railroad
Jarod BefortJarod Befort
Mechanical at BNSF RailroadMechanical at BNSF Railroad
Ismail MusaIsmail Musa
Associate at WalmartAssociate at Walmart