Mykel Smith
North Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record in security operations, logistics, and customer service. Recognized for exceptional problem-solving skills, leadership, and the ability to enhance team productivity. Highly adaptable with a talent for managing high-pressure situations, improving workflows, and ensuring safety and satisfaction.
Overview
7
7
years of professional experience
Work History
Part-time Security Detail
COPS Security / IPS Security
07.2024 - Current
- - Spearheaded safety protocols that reduced on-site incidents by 30%, ensuring secure environments for clients and personnel.
Delivery Driver (Part-time)
Walmart Spark
03.2022 - Current
- - Successfully managed timely and accurate deliveries, consistently meeting or exceeding delivery targets.
- - Ensured exceptional customer satisfaction by providing friendly and professional service.
- - Optimized routes and delivery schedules, reducing delays and improving efficiency.
Process Guide - PG Robotics Associate
Amazon
10.2023 - 12.2024
- - Directed robotics operations, leading to a 20% increase in overall efficiency through workflow optimization.
- - Trained and mentored 15+ associates, improving team accuracy and productivity metrics by 25%.
- - Implemented safety audits and compliance checks, reducing workplace incidents.
Customer Return Representative
Amazon
08.2022 - 09.2023
- - Consistently ranked in the top 5% for performance, surpassing processing benchmarks by 100% while maintaining quality standards.
- - Developed innovative quality control techniques adopted by multiple teams to streamline operations.
Line Cook
Shake Shack
01.2020 - 07.2022
- - Enhanced kitchen efficiency by restructuring prep procedures, reducing service time by 15%.
- - Maintained exceptional food quality and safety standards in high-volume, fast-paced settings.
Hospitality Associate
Buffalo Wild Wings
08.2018 - 11.2019
- - Delivered memorable guest experiences by resolving customer concerns and implementing service improvements.
- - Assisted with onboarding and training new staff, improving team service scores.
Education
Diploma - undefined
Clayton High School
Clayton, NC01.2018
Skills
- Security Operations & Risk Management
- Team Leadership & Training
- Logistics & Workflow Optimization
- Conflict Resolution & Customer Relations
- Process Improvement & Safety Compliance
- Technical Proficiency (Robotics & Automated Systems)
- Typing minimum of 33 WPM
Timeline
Part-time Security Detail
COPS Security / IPS Security
07.2024 - Current
Process Guide - PG Robotics Associate
Amazon
10.2023 - 12.2024
Customer Return Representative
Amazon
08.2022 - 09.2023
Delivery Driver (Part-time)
Walmart Spark
03.2022 - Current
Line Cook
Shake Shack
01.2020 - 07.2022
Hospitality Associate
Buffalo Wild Wings
08.2018 - 11.2019
Diploma - undefined
Clayton High School
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