Mykel Williams
Saint Joseph,LA
Summary
Experienced Clerk/Customer Support Representative with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Knowledge of computer hardware/software and very skilled in IT support, jack of all trades willing to rise to any challenge a company offers.
Overview
4
4
years of professional experience
Work History
Assistant Clerk/Joint Gas Line Clerk
Town Hall Of St.Joseph
04.2022 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Retail Sales Associate
Footprint Retail Solutions
01.2020 - 09.2022
- Traveled to multiple Dollar General stores to place security tags on items to avoid theft.
- Assisted managers and sales associates in stocking new merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
Technical Support Representative
Conduent
10.2021 - 03.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Network Engineering Professional - Network Engineering
NexGenT
REMOTE12.2023
Bachelor of Science - Computer Networking And Technology Information
Alcorn State University
Lorman, MS12.2019
High School Diploma -
Tensas High School
Saint Joseph, LA05.2015
Skills
- Information Security
- Quality Control
- File Maintenance
- Administrative Support
- Database Entry(Microsoft Excel, Quickbooks)
- Cash Handling
- Sales Expertise
- Billing and Coding
- Mail Processing
- Customer Support(4 Years)
- Typing(90 WPM)
- Point of Sale Operation
Timeline
Assistant Clerk/Joint Gas Line Clerk
Town Hall Of St.Joseph
04.2022 - Current
Technical Support Representative
Conduent
10.2021 - 03.2022
Retail Sales Associate
Footprint Retail Solutions
01.2020 - 09.2022
Network Engineering Professional - Network Engineering
NexGenT
Bachelor of Science - Computer Networking And Technology Information
Alcorn State University
High School Diploma -
Tensas High School
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