Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mykela Conners

Pittsburgh,PA

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Hals Bar and Grill. Excelled in providing exceptional customer service and maintaining cleanliness standards, ensuring guest satisfaction and repeat business. Demonstrated strong work ethic and cash handling abilities, contributing to efficient and high-quality service delivery.

Overview

6
6
years of professional experience

Work History

Server

Hals Bar and Grill
12.2023 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hostess

Hals Bar and Grill
03.2021 - Current
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Answered customer questions about hours, seating, and menu information.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Delivered pick-up and curbside orders to guests.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, and updating reservation logs simultaneously.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Backed up servers by checking on tables and retrieving items for guests.

Caterer

Remos Catering
02.2019 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Worked closely with front-of-house staff to facilitate excellent customer service.

Education

No Degree - Human Development And Family Studies

The Pennsylvania State University
State College, PA
05.2028

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Safe Food Handling
  • Table Bussing

Timeline

Server

Hals Bar and Grill
12.2023 - Current

Hostess

Hals Bar and Grill
03.2021 - Current

Caterer

Remos Catering
02.2019 - Current

No Degree - Human Development And Family Studies

The Pennsylvania State University

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Mykela Conners