Mykela Giddings

Work History

USPS

07.2024 - Current

Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Handled mail and packages with care to prevent damage during delivery.
Communicated customer complaints, requests, and feedback to company management for swift resolution.

From Home

01.2008 - 01.2025

Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Maintained a clean and organized environment to ensure the well-being of children under care.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Prepared healthy, age-appropriate snacks and meals.

Target

10.2021 - 07.2024

Greeted entering customers and promptly addressed their needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Performed cash, card, and check transactions to complete customer purchases.
Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
Pushed and stocked product in multiple departments and consistently met time targets.
Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
Helped customers select merchandise by offering multiple product options fitting specific needs.
Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.

Whole Food Market

09.2016 - 09.2020

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.