Mykel'a Johnson
Rochester
Summary
Dynamic Shift Manager at Wendy's with proven leadership in team management and customer service. Enhanced productivity through effective delegation and conflict resolution, fostering a collaborative environment. Skilled in health and safety practices, ensuring a clean and safe space for both staff and customers. Committed to improving service quality and patient well-being.
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Wendy's
04.2024 - 03.2025
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
Home Health Aide
Geneva Sampson
02.2019 - 11.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
CNA in Training
The Pines Nursing and Rehab
04.2018 - 02.2019
- Demonstrated professionalism through adherence to ethical guidelines, maintaining strict confidentiality concerning all sensitive patient information.
- Contributed to efficient team operations by consistently being punctual, organized, and prepared for each shift.
- Fostered a positive and supportive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
- Assisted nurses with patient assessments, accurately documenting vital signs and health observations.
Education
No Degree - Certified Nursing Assistant
Bold Vision Career Center
Rochester, NY04-2025
High School Diploma -
Chesapeake College Wye Mills
Wye Mills, MD06-2019
Skills
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
- Health and safety
- Customer service
- Teamwork and collaboration
Certification
- CNA - Certified Nurse Assistant
Timeline
Shift Manager/Key Holder
Wendy's
04.2024 - 03.2025
Home Health Aide
Geneva Sampson
02.2019 - 11.2022
CNA in Training
The Pines Nursing and Rehab
04.2018 - 02.2019
No Degree - Certified Nursing Assistant
Bold Vision Career Center
High School Diploma -
Chesapeake College Wye Mills
Similar Profiles
Ben FleagleBen Fleagle
Team Trainer at Wendy'sTeam Trainer at Wendy's
Shubham KumarShubham Kumar
Team Member at Wendy'sTeam Member at Wendy's
Savita SavitaSavita Savita
Food Service Supervisor at Wendy'sFood Service Supervisor at Wendy's
Athena Max WolfAthena Max Wolf
Crew Member at Wendy'sCrew Member at Wendy's
Alex McCoyAlex McCoy
Community Service Volunteer at Jackson Ohio SchoolCommunity Service Volunteer at Jackson Ohio School