Mykelia Lastie
North Las Vegas
Summary
Dynamic and detail-oriented professional with a proven track record in front office management and customer service excellence at Women’s Specialty Care. Skilled in data entry and patient support, adept at fostering positive relationships and streamlining administrative processes. Demonstrates exceptional listening skills and a commitment to enhancing patient and visitor experiences.
Overview
2021
2021
years of professional experience
Work History
Front Desk Receptionist
Women’s Specialty Care
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Home Care Aide
A Family Member
01.2016 - 01.2021
- Monitored patient vitals using digital blood pressure monitors, recording results accurately.
- Utilized mechanical lifts to transfer patients safely, ensuring minimal discomfort.
- Applied wound care techniques, promoting faster healing and reducing infection risk.
- Communicated effectively with patients and families, addressing concerns and providing emotional support.
- Recognized signs of distress or medical issues, reporting promptly to healthcare supervisors.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
Payment Poster
Women’s Specialty Care
03.2010 - 07.2015
- Managed large volumes of data efficiently and with great care on daily basis.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Took money and cards from customers to handle payment processing.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
Front Desk Receptionist
Kantor Nephrology
11.2006 - 06.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Medical Billing And Coding - Medical Informatics
Las Vegas College
Las Vegas, NV11.2005
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Initiative-taking
Timeline
Home Care Aide
A Family Member
01.2016 - 01.2021
Payment Poster
Women’s Specialty Care
03.2010 - 07.2015
Front Desk Receptionist
Kantor Nephrology
11.2006 - 06.2009
Front Desk Receptionist
Women’s Specialty Care
Medical Billing And Coding - Medical Informatics
Las Vegas College
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