Mykelle Wallace
Massapequa,NY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Paroxysm Agency
09.2022 - Current
- Prepared and processed invoices and expense reports.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed 3 calendars to strategically coordinate meetings, appointments and events.
Site Lead Supervisor & Phlebotomy Supervisor
Bio-Reference Laboratories
01.2021 - 08.2022
- Established employee work schedules to properly staff 13 departments for each shift.
- Devised processes to boost long-term business success and increase profit levels.
- Inspected cleanliness of common areas and offices weekly.
- Monitored, coached and supervised team of 20 employees in 2022.
- Provided general office administration, correspondence, filing and spreadsheet development.
- Resolved issues between employees and customers using company policies.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Interviewed, hired and trained new workers.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Attended weekly meetings with Phlebotomists to discuss safety procedures, compliance issues and facility maintenance.
- Communicated daily with vendors to keep project fully operational.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Supervised staff work processes and adherence to project schedule.
- Oversaw all daily office operations and equipment maintenance.
- Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects. *
- Attended monthly on-site meetings with staff and clients per month.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Evaluated report data to proactively adjust and enhance operations.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Identified potential areas of HIPAA compliance vulnerability and risk to develop and implement corrective action plans.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Resolved customer complaints while prioritizing customer satisfaction.
- Promoted positive customer experience through day-to-day supervision and management of laboratory facility.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Animal Care Technician
Weill Medical College Of Cornell University
06.2013 - 12.2013
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Adult Education Instructor
Eastern Suffolk Boces
09.2020 - 01.2021
- Used positive reinforcement and provided clear feedback to help students succeed.
- Managed small and large groups of students for classroom and off-site instruction.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Conducted skills assessments to uncover performance gaps.
- Created curriculum and planned course content and methods of instruction.
- Provided individual mentoring and special tutoring to struggling students.
- Developed Phlebotomy teaching aids, instructional software, multimedia visual aids and study materials.
- Facilitated traditional, online and hands-on training for over 8 students to promote effective, tailored learning.
Phlebotomist
Island Cardiac Specialist NYU Winthrop
02.2018 - 09.2020
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Handled insurance verification tasks using Epic to validate patient insurance information.
Team Supervisor
American Red Cross
12.2013 - 02.2018
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Managed performance reviews for 25 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Upheld all compliance standards and kept team in line with requirements.
Education
Certification in Phlebotomy - Biology
Franklin Career Institute
Hempstead, NYAssociate's degree - Biology
Minnesota State University
Moorhead, MNHigh School diploma or GED - General Studies
Molloy College
Rockville, Centre, NYundefined
Freeport High School
Freeport, NYSkills
- Training Initiatives
- Customer Relationship Management
- Team Leadership
- Program Development
- Time Management
- Patient Health Information Access
- Emotional Awareness
- Operational Efficiency
- Staff Management
- Electronic Charting
- Operational Standards
- Staff Training
- Quality Assurance Controls
- Routine Inspections
- Patient Management
- Data Entry and Analysis
Certification
Venipuncture (5 years)
Radiology (4 years)
Customer Service (10+ years)
Tutoring (2 years)
Veterinary Technician Experience (7 years)
Kennel Experience (10+ years)
Animal Restraint (10+ years)
Veterinary Assistant (10+ years)
Animal Care (9 years)
Phlebotomy (10+ years)
Medical Imaging (5 years)
Vital Signs (10+ years)
Adult Education (2 years)
EMR Systems (8 years)
Laboratory Experience (5 years)
Infection Control Training (10+ years)
Laboratory Procedures (9 years)
Triage (10+ years)
Medical Terminology (10+ years)
Experience Administering Injections (8 years)
Clerical Experience (10+ years)
Veterinary experience (10+ years)
Epic (2 years)
Medical Records (10+ years)
Patient Care (10+ years)
Academic Advising (5 years)
Phone Etiquette (10+ years)
Medical Office Experience (10+ years)
Management (9 years)
Transcription (10+ years)
Employee Orientation (10+ years)
Computer Skills (10+ years)
Quality Assurance (10+ years)
Anatomy Knowledge (8 years)
IT Support (10+ years)
Account Reconciliation
Jira
NetSuite
Microsoft SharePoint
Linux
Quality Management
Certifications and Licenses
Certified Phlebotomy Technician
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Artist, Writer & Animal Lover
I am a multifaceted artist, writer, and animal enthusiast ready to contribute my unique skill set to your organization. With a strong background in the arts, I bring a creative touch to every project, whether it's through visual arts, writing, or other creative endeavors. My artistic talents enable me to think outside the box, offering fresh perspectives and innovative solutions to challenges.
As a writer, I am adept at crafting engaging content that informs, entertains, and inspires. My writing skills have been honed through years of experience, making me an effective communicator who can convey ideas clearly and compellingly. From articles and blog posts to marketing materials and storytelling, I can help bring your message to life.
But that's not all—I'm also an avid animal lover. My passion for animals extends beyond the workplace, and I believe in promoting their welfare and conservation. This commitment to animals reflects my dedication to making a positive impact on the world.
In summary, I am a multifaceted artist and writer with a deep passion for animals. I am excited to bring my creativity, writing skills, and love for animals to a role where I can make a meaningful contribution. Let's work together to create something beautiful, impactful, and unforgettable.
Timeline
Virtual Assistant
Paroxysm Agency
09.2022 - Current
Site Lead Supervisor & Phlebotomy Supervisor
Bio-Reference Laboratories
01.2021 - 08.2022
Adult Education Instructor
Eastern Suffolk Boces
09.2020 - 01.2021
Phlebotomist
Island Cardiac Specialist NYU Winthrop
02.2018 - 09.2020
Team Supervisor
American Red Cross
12.2013 - 02.2018
Animal Care Technician
Weill Medical College Of Cornell University
06.2013 - 12.2013
Certification in Phlebotomy - Biology
Franklin Career Institute
Associate's degree - Biology
Minnesota State University
High School diploma or GED - General Studies
Molloy College
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Freeport High School