Mykelyah Richardson
Rocky Mount
Summary
Professional dedicated to driving organizational growth and management excellence. Proven ability to manage multiple projects with precision and accuracy. Strong organizational skills complemented by a positive attitude and reliability in prioritizing tasks. Committed to taking on additional responsibilities to achieve team objectives.
Overview
9
9
years of professional experience
Work History
Pharmaceutical Technician
GlaxoSmithKline Pharmaceuticals
01.2024 - Current
- Operated and monitored pharmaceutical manufacturing equipment to ensure compliance with safety and quality standards.
- Collaborated with team members to streamline production processes, resulting in enhanced workflow efficiency.
- Trained new operators on standard operating procedures and best practices for safe equipment handling.
- Assisted in troubleshooting equipment malfunctions, coordinating with maintenance teams for timely repairs.
- Maintained accurate documentation of batch records, equipment logs, inventory reports, ensuring traceability throughout the manufacturing process.
- Experience in SAP/PAS-X system
Body Shop
CUSTOMER SERVICES REPRSENTATIVE
04.2016 - 01.2024
- Resolved customer inquiries by applying company policies and exercising sound judgment.
- Communicated with customers via telephone and email to provide information on products and services.
- Processed orders, tracked shipments, and managed order cancellations efficiently.
- Maintained detailed records of customer interactions, documenting inquiries and actions taken.
- Entered accurate order notes to enhance communication regarding outcomes.
- Demonstrated tact and diplomacy while addressing concerns from external and internal customers.
Packer
Amazon
08.2020 - 12.2022
- Executed daily orders through precise picking and packing of shipments.
- Safeguarded materials for transport by effectively packaging products in boxes and crates.
- Adhered to safety, health, and environmental regulations as mandated by law.
- Maintained cleanliness of work areas by sweeping floors and disposing of waste properly.
- Received, segregated, and stored orders in secure cabinets to ensure organized inventory management.
- Operated totes, jacks, and forklifts for safe loading and unloading of materials from trucks.
- Constructed boxes, cartons, and containers for efficient item packaging.
SALES ASSOCIATE
TARGET
11.2017 - 09.2020
- Ensured high-quality customer service by greeting customers warmly and resolving inquiries efficiently.
- Executed cash register operations, overseeing all financial transactions and maintaining balanced drawers.
- Conducted training sessions for new hires to align with business requirements and improve performance.
- Improved customer engagement with merchandise through direct responses to questions and recommendations.
CUSTOMER SERVICE REPRESENTATIVE
Conduent
08.2019 - 01.2020
- Delivered technical customer service for clients, improving user satisfaction.
- Assisted customers in resolving issues with smartphones and computers.
- Supported prominent brands and government entities in meeting evolving expectations.
- Engaged in active listening to identify customer needs and provide tailored solutions.
Education
High School Diploma -
Nash Central High School
Skills
- Technical proficiency in Microsoft Office and Windows
- Dependable and responsible
- Data entry expertise
- Attention to detail
- Flexibility and adaptability
- Machine operation
- Continuous improvement
- Assembly line experience
- GMP regulations adherence
- OSHA compliance
Timeline
Pharmaceutical Technician
GlaxoSmithKline Pharmaceuticals
01.2024 - Current
Packer
Amazon
08.2020 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Conduent
08.2019 - 01.2020
SALES ASSOCIATE
TARGET
11.2017 - 09.2020
Body Shop
CUSTOMER SERVICES REPRSENTATIVE
04.2016 - 01.2024
High School Diploma -
Nash Central High School
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