Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mykelyah Richardson

Rocky Mount,North Carolina
Mykelyah Richardson

Summary

Professional with a commitment to organizational growth, development, and management excellence Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience
4
years of post-secondary education

Work History

CUSTOMER SERVICES REPRSENTATIVE

Body Shop
04.2016 - Current

Job overview

  • Provide customers with answers to inquiries
  • Resolve customers problems or concerns by following company policy and using judgement
  • Confer with customers by telephone, and email to provide information about products, product availability, shipping charges, and other customer inquiries
  • Take or enter orders, cancel orders, track orders
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken
  • Process orders received
  • Enter accurate order notes that communicate actions and results
  • Demonstrate good judgement, tact, and diplomacy in dealing with customers, both external and internal

Amazon
Garner, North Carolina

Packer
08.2020 - 12.2022

Job overview

  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
  • Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
  • Assembled boxes, cartons and containers to package items.

TARGET

SALES ASSOCIATE
11.2017 - 09.2020

Job overview

  • Greeting customers
  • Operating cash registers, manging financial transactions, and balancing drawers
  • Responding to questions,improving engagement with merchandise and providing outstanding customer service
  • Train new hires to meet business needs

Conduent

CUSTOMER SERVICE REPRESENTATIVE
08.2019 - 01.2020

Job overview

  • Deliver technical customer service on behalf of clients
  • Help customers solve problems with their smartphones and computers
  • Help some of the most well-known brands and governments stay ahead of rapidy evolving expectations
  • Engage in active listening during conversations with customers to ascertain their ultimate needs

Education

Nash Central High School

High School Diploma
08.2013 - 05.2017

Skills

I have experience in producing powerful learning materials for professional growth I exceed in excellence in having the ability to clearly conceptualize highly technical information to the professionals in any given style I have the ability to juggle multiple projects and meet deadlines I have been recognized for demonstrating success in development of key support services and focused on organizational improvement, strategic reform, and organizational achievementundefined

Timeline

Packer

Amazon
08.2020 - 12.2022

CUSTOMER SERVICE REPRESENTATIVE

Conduent
08.2019 - 01.2020

SALES ASSOCIATE

TARGET
11.2017 - 09.2020

Body Shop

CUSTOMER SERVICES REPRSENTATIVE
04.2016 - Current

Nash Central High School

High School Diploma
08.2013 - 05.2017

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Mykelyah Richardson