Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Mykenna Avila

Mishawaka,IN

Summary

Customer-oriented with years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Camp Counselor

YMCA
Schererville, IN
05.2024 - 08.2024
  • Provided opportunities for the group so that each individual experiences success.
  • Assisted each camper with meeting personal goals and those established by the camp for camper development.
  • Supervise campers throughout daily activities and ensure programs are safe for current activities.
  • Maintained positive relationships with parents, visitors, and general public at all times.
  • Capable to respond appropriately to emergencies and situations requiring first aid and/or CPR.
  • Maintained health, safety, and cleanliness in program areas.

Kidzone/Kidsclub

YMCA
Schererville , IN
02.2024 - 08.2024
  • Nurtured children through purposeful play to provide care and belonging, while developing relationships with members and their children.
  • Implemented curriculum and activity plans within the established guidelines.
  • Supervised and participates in activities with all children, ranging from ages as young as 6 weeks to 12 years old.
  • Made ongoing, systematic observations and evaluations of each child.
  • Maintained positive relationships and effective communication with parents.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

STEM Teacher

YMCA Of Greater Indianapolis
Schereville, IN
02.2024 - 08.2024
  • Developed and implemented lesson plans that incorporated technology-based activities to enhance student learning.
  • Conducted research on best practices in STEM education and used results to improve curriculum design.
  • Provided individualized instruction to address the needs of each student.
  • Collaborated with colleagues to develop innovative approaches to teaching STEM topics.
  • Integrated project-based learning into classroom activities for a more hands-on approach.

Supervisor

The Counter
Highland, IN
05.2021 - 08.2024
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Trained, mentored, coached, and evaluated staff.
  • Performed weekly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Created new strategies for improving customer service standards within the organization.
  • Managed cash register.
  • Efficiently took and made customer orders, all in a timely manner.
  • Responded to customer questions regarding products, prices and availability.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

Education

High School Diploma -

Highland High School
Highland, IN
06-2024

Criminal Justice

Area Career Center
Hammond, IN
05-2024

Some College (No Degree) - Criminal Justice

Indiana University South Bend
South Bend, IN

Skills

  • Positive Reinforcement
  • Group activity implementation
  • Parental Communication
  • Peer Mentoring
  • Training and mentoring
  • Customer Complaint Resolution
  • Payment Collection
  • Cash Handling
  • Product Knowledge
  • Customer Service
  • Positive and professional
  • Time Management
  • Work well under pressure
  • Retail Merchandising
  • High energy attitude
  • Complex Problem-Solving

Affiliations

  • Maintaining a physically fit lifestyle
  • Prioritizing my studies
  • Spending time with animals
  • Making new friends

Languages

Spanish
Limited

Certification

  • CPR Certified

Timeline

Camp Counselor

YMCA
05.2024 - 08.2024

Kidzone/Kidsclub

YMCA
02.2024 - 08.2024

STEM Teacher

YMCA Of Greater Indianapolis
02.2024 - 08.2024

Supervisor

The Counter
05.2021 - 08.2024

High School Diploma -

Highland High School

Criminal Justice

Area Career Center

Some College (No Degree) - Criminal Justice

Indiana University South Bend

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Mykenna Avila