Mykenzie Hall
Lee,MA
Summary
Highly organized and capable of multitasking. Experience in multiple areas of work, hospitality being one of my strongest. Used to high volume, fast paced environments while making sure guests needs are met and exceeded. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service Clerk
Big Y
Great Barrington, MA
11.2020 - 07.2021
- Assisted customers with returns, refunds and resolving transaction issues
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Learned duties for various positions and provided backup at key times
- Monitored self-checkout systems and provided help in resolving complex problems.
- Ensure an excellent customer experience by providing in-store support and assistance
- Answer product questions and escort customers to locations of desired products
- Handle checkout and transactions (money orders, grocery, lottery, alcohol) at the register
Retail Manager
Crocs
Lee, MA
07.2021 - 09.2021
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Completed daily paperwork and computer entry of sales data as established by management
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed daily operations of the store, including opening and closing procedures.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
Housekeep Manager,FrontDesk Receptionist,Waitress
The Cornell Inn
Lenox, MA
10.2021 - 03.2023
- Adhered to professional house cleaning checklist
- Managed housekeeping staff and assigned tasks to ensure efficient operations of the department.
- Entered and updated sensitive customer information during check-ins and room changes
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Completed data entry and filing to keep records updated for easy retrieval
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Processed orders and sent to kitchen employees for preparation.
Spa Desk Receptionist
Miraval
Lenox, MA
06.2023 - Current
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Input and confirmed reservations for guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Processed payments for products or services provided by the organization.
Education
High School Diploma -
Monument High School
03.2019
Skills
- Customer Service
- Interpersonal Communication
- Payment Posting
- Daily Reporting
- Conflict Resolution
- Liquor Law Compliance
- Appointment Setting
- Data Entry
- Attention to Detail
- Document Typing and Formatting
- teamwork
Timeline
Spa Desk Receptionist
Miraval
06.2023 - Current
Housekeep Manager,FrontDesk Receptionist,Waitress
The Cornell Inn
10.2021 - 03.2023
Retail Manager
Crocs
07.2021 - 09.2021
Cashier/Customer Service Clerk
Big Y
11.2020 - 07.2021
High School Diploma -
Monument High School