Mykenzie Mohror
Sioux Falls,SD
Summary
Dear Hiring Manager,
I am writing with keen interest in the Project Specialist position with Avera@Home. My experience and skill set align well with the requirements of this role, and I am confident that I could make a significant contribution to your team.
My strengths as a self-motivated, communicative, and solution-oriented individual have been integral to my success in my current role as Telehealth Equipment Coordinator. I am adept at identifying issues, finding the root causes, and implementing effective solutions, ultimately driving process development and efficiency.
While I am proud of what I have achieved so far, I am eager to take on new challenges with Avera@Home. I am excited about the opportunity to leverage my skills to help drive the success of your organization.
Thank you for considering my application. I look forward to the possibility of discussing how I can add value to your team.
Sincerely,
Mykenzie Mohror
Overview
9
9
years of professional experience
Work History
Telehealth Equipment Coordinator
Avera
07.2023 - Current
- Enhanced equipment coordination by implementing efficient inventory management systems.
- Streamlined equipment allocation processes for improved project completion rates.
- Reduced equipment downtime by conducting regular preventative maintenance checks and addressing issues promptly.
- Collaborated with cross-functional teams to optimize use of resources and ensure timely project execution.
- Conducted regular audits of equipment inventory to maintain accurate records and identify areas for improvement.
- Optimized space utilization through strategic placement of equipment storage facilities, ensuring ease of access for all team members.
- Implemented centralized tracking systems that allowed real-time monitoring of all company-owned assets, reducing instances of lost or misplaced items significantly.
- Performed equipment maintenance and repairs.
- Maintained clean and organized facilities.
Store Attendant
Ace Hardware
08.2022 - 07.2023
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Performed inventory control, such as counting and stocking merchandise.
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reception and Reservations
Hotel On Phillips
10.2022 - 03.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed reservations, communicated with clients and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Senior Patient Access Representative
Sanford Hospital
12.2021 - 03.2022
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Preschool Teacher
Good Shepherd Lutheran ELC
08.2020 - 07.2021
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted sensory development by providing access to different textures.
- Allowed for ample outdoor discovery time in schedule each day.
- Helped new preschool children get used to classes by giving one-on-one support.
Sales Representative
Verizon
07.2018 - 01.2019
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Hostess
MacKenzie River Pizza, Grill & Pub
08.2017 - 03.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Sales Lead
Francescas
10.2016 - 02.2017
- Monitored sales team performance and provided constructive feedback.
- Trained, coached and mentored new sales associates for maximum performance.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Assistant Salon Director
SunTanCity
08.2015 - 10.2016
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Met with customers to discuss upcoming events and style requirements.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Education
High School Diploma -
Lincoln High School
Sioux Falls, South DakotaSkills
- Independent Work Style
- Problem Solving
- Administrative & Office Support
- Customer Satisfaction
- Multitasking & Organization
- Reading Comprehension
- Operational Efficiency
- Creative Solutions
- Desktop Troubleshooting
- POS Inventory System Operation
- Merchandising & Promotions
- Special Assignments
Timeline
Telehealth Equipment Coordinator
Avera
07.2023 - Current
Reception and Reservations
Hotel On Phillips
10.2022 - 03.2023
Store Attendant
Ace Hardware
08.2022 - 07.2023
Senior Patient Access Representative
Sanford Hospital
12.2021 - 03.2022
Preschool Teacher
Good Shepherd Lutheran ELC
08.2020 - 07.2021
Sales Representative
Verizon
07.2018 - 01.2019
Hostess
MacKenzie River Pizza, Grill & Pub
08.2017 - 03.2018
Sales Lead
Francescas
10.2016 - 02.2017
Assistant Salon Director
SunTanCity
08.2015 - 10.2016
High School Diploma -
Lincoln High School