Summary
Overview
Work History
Education
Skills
Timeline
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Mykenzie Shaw

Lakeside,AZ

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Wise Choice Alternatives
03.2018 - 08.2022
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Executed record filing system to improve document organization and management.
  • Developed strategies to streamline and improve office procedures.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Administrative Assistant

Torreon Golf Club
05.2023 - 11.2023
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Executed record filing system to improve document organization and management.
  • Developed strategies to streamline and improve office procedures.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Barista

Brewed Awakenings Cafe
08.2020 - 06.2022
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted additional items with beverages, increasing store sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Used POS system to accurately enter orders and process payments.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Team Member

Oh Sweeties
06.2022 - 08.2023
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Learned all required tasks quickly to maximize performance.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Assisted with inventory counts and stocking of merchandise.

Education

Bachelor of Science - Finance

Grand Canyon University
Phoenix, AZ
01.2026

High School Diploma -

Williams High School
Williams, AZ
05.2022

Skills

  • Dictation and Transcription
  • Microsoft Outlook
  • Social Media Updating
  • Dedicated Team Player
  • Documentation And Reporting
  • Strong Problem Solver
  • Coordination
  • New Business Development
  • Employee Communications
  • Office Administration
  • Remote Conferencing
  • Multi-line phone proficiency
  • Payment Distribution

Timeline

Administrative Assistant

Torreon Golf Club
05.2023 - 11.2023

Team Member

Oh Sweeties
06.2022 - 08.2023

Barista

Brewed Awakenings Cafe
08.2020 - 06.2022

Administrative Assistant

Wise Choice Alternatives
03.2018 - 08.2022

Bachelor of Science - Finance

Grand Canyon University

High School Diploma -

Williams High School

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Mykenzie Shaw