Mykenzie Todd
White Settlement,TX
Summary
Detail-oriented team player with strong organizational skills, ability to multitask and experienced in customer service. Always open to furthering education and skills
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate/Customer Service Manager
Discount CBD/ Kratom Herbal
2022.08 - 2024.03
- Processed POS transactions, returning change, currency, payment cards, and receipts to customers
- Provided positive first impressions to welcome existing, new, and potential customers
- Prepared shop for daily routine by pricing or tagging items and updating current sales and deals
- Maintained calm demeanor and professionally handled customer related conflicts that may have arised
- Helped customers locate products and recommended best options for their budget
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Answered customer questions about products in a kind manner
- Opened and closed shop daily and made sure to perform daily tasks that were required such as counting drawer and balancing register
Cashier/Cook
Mommas Donuts
2021.03 - 2022.10
- Greeted customers as they walk in and created a friendly, positive environment
- Kept store clean and well kept at all times by performing daily cleaning tasks
- Processed pos transactions on cash register
- Provided great customer service to keep customers satisfied and build positive customer relations
- Prepared food and drinks ahead of time to prevent issues during busy times and hourly rushes
- Operated multiple food delivery systems such as door dash, grub-hub, and Uber eats
- Multitasked in a fast paced environment to get orders out quickly and effectively
- Built positive connections with coworkers to work toward daily goals and stay team-oriented
Sales Associate/Customer Service
Bath & Body Works
2020.03 - 2021.11
- Accurately processed POS transactions, returning change, currency, payment cards, and receipts to customers
- Provided positive first impressions to welcome existing, new, and potential customers
- Prepared merchandise for the sales floor by pricing, tagging and rearranging items
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise based on seasonal sales and themes
- Solved customer challenges by offering relevant products and services, as well as recommending items
- Engaged with customers to effectively build positive connections and lasting relationships
- Helped customers locate products and checked the store system for merchandise at other sites, or locations
- Communicated effectively with coworkers to create a positive team effort environment.
- Set and exceeded daily sales goals
Education
High school diploma - Hospitality And Tourism
Castleberry High School
Fort Worth, TX05.2019
Skills
- Computer/Typing
- Sales
- Time Management
- Money Handling
- Verbal Communication
- Cash Register Operation
- POS System
- Customer service
- Negotiation
- Communication skills
- Cash handling
- Empathy
- Food Handling
- Food Prep
Certification
05/2019- Texas Food Handler Certification
Obtained through school provided culinary arts program
08/2024-Current- Working on certification in human nutrition
Timeline
Sales Associate/Customer Service Manager
Discount CBD/ Kratom Herbal
2022.08 - 2024.03
Cashier/Cook
Mommas Donuts
2021.03 - 2022.10
Sales Associate/Customer Service
Bath & Body Works
2020.03 - 2021.11
High school diploma - Hospitality And Tourism
Castleberry High School
05/2019- Texas Food Handler Certification
Obtained through school provided culinary arts program
08/2024-Current- Working on certification in human nutrition
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