Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mykenzie Todd

White Settlement,TX

Summary

Detail-oriented team player with strong organizational skills, ability to multitask and experienced in customer service. Always open to furthering education and skills

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate/Customer Service Manager

Discount CBD/ Kratom Herbal
08.2022 - 03.2024
  • Processed POS transactions, returning change, currency, payment cards, and receipts to customers
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Prepared shop for daily routine by pricing or tagging items and updating current sales and deals
  • Maintained calm demeanor and professionally handled customer related conflicts that may have arised
  • Helped customers locate products and recommended best options for their budget
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Answered customer questions about products in a kind manner
  • Opened and closed shop daily and made sure to perform daily tasks that were required such as counting drawer and balancing register

Cashier/Cook

Mommas Donuts
03.2021 - 10.2022
  • Greeted customers as they walk in and created a friendly, positive environment
  • Kept store clean and well kept at all times by performing daily cleaning tasks
  • Processed pos transactions on cash register
  • Provided great customer service to keep customers satisfied and build positive customer relations
  • Prepared food and drinks ahead of time to prevent issues during busy times and hourly rushes
  • Operated multiple food delivery systems such as door dash, grub-hub, and Uber eats
  • Multitasked in a fast paced environment to get orders out quickly and effectively
  • Built positive connections with coworkers to work toward daily goals and stay team-oriented

Sales Associate/Customer Service

Bath & Body Works
03.2020 - 11.2021
  • Accurately processed POS transactions, returning change, currency, payment cards, and receipts to customers
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Prepared merchandise for the sales floor by pricing, tagging and rearranging items
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise based on seasonal sales and themes
  • Solved customer challenges by offering relevant products and services, as well as recommending items
  • Engaged with customers to effectively build positive connections and lasting relationships
  • Helped customers locate products and checked the store system for merchandise at other sites, or locations
  • Communicated effectively with coworkers to create a positive team effort environment.
  • Set and exceeded daily sales goals

Education

High school diploma - Hospitality And Tourism

Castleberry High School
Fort Worth, TX
05.2019

Skills

  • Computer/Typing
  • Sales
  • Time Management
  • Money Handling
  • Verbal Communication
  • Cash Register Operation
  • POS System
  • Customer service
  • Negotiation
  • Communication skills
  • Cash handling
  • Empathy
  • Food Handling
  • Food Prep

Certification

05/2019- Texas Food Handler Certification

Obtained through school provided culinary arts program


08/2024-Current- Working on certification in human nutrition

Timeline

Sales Associate/Customer Service Manager

Discount CBD/ Kratom Herbal
08.2022 - 03.2024

Cashier/Cook

Mommas Donuts
03.2021 - 10.2022

Sales Associate/Customer Service

Bath & Body Works
03.2020 - 11.2021

High school diploma - Hospitality And Tourism

Castleberry High School

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Mykenzie Todd