Mykeria Wimberly
Camilla,GA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
13
13
years of professional experience
Work History
Social Service Specialist
Department Of Human Services
12.2023 - Current
- Enhanced client satisfaction by providing personalized case management and support services.
- Improved service delivery by conducting thorough assessments and developing tailored intervention plans.
- Collaborated with community partners to streamline resource access for clients in need.
- Increased client self-sufficiency through targeted skill-building workshops and trainings.
- Streamlined documentation processes, ensuring accurate record-keeping and timely reporting.
- Facilitated group sessions to address common issues among clients, fostering peer support networks.
- Monitored program effectiveness through regular data analysis, implementing changes as needed for continuous improvement.
- Educated clients on available resources, empowering them to make informed decisions about their care plans.
- Promoted family stability by working closely with parents to develop effective parenting strategies and communication skills.
Policy Service Representative
Sagesure LLC
11.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing policy inquiries and providing accurate information.
- Reduced processing time for policy updates by efficiently managing documentation and data entry tasks.
- Contributed to the improvement of team performance by collaborating with colleagues to resolve complex issues.
- Ensured compliance with industry regulations by staying up-to-date on changes and implementing necessary adjustments in policies.
- Streamlined communication between departments by serving as a liaison for policy-related matters, resulting in improved efficiency.
- Supported sales teams with accurate policy quotes, leading to an increase in new business acquisition.
- Assisted customers with claims submissions, ensuring they received timely payments according to their policies.
- Achieved high levels of accuracy in policy documentation by diligently reviewing and correcting errors before submission.
- Developed training materials for new hires, improving overall team knowledge and performance in the workplace.
- Served as a trusted resource for both internal teams and external clients regarding policy guidelines, processes, and procedures.
Policy Service Representative
Randstad
08.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing policy inquiries and providing accurate information.
- Reduced processing time for policy updates by efficiently managing documentation and data entry tasks.
- Contributed to the improvement of team performance by collaborating with colleagues to resolve complex issues.
- Ensured compliance with industry regulations by staying up-to-date on changes and implementing necessary adjustments in policies.
Personal Care Assistant
Jay And Jay Healthcare
06.2018 - 05.2021
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
Customer Service Representative
Teleperformance USA
08.2014 - 02.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Courtesy Clerk
Winn-Dixie Stores Inc.
01.2011 - 01.2013
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Education
Bachelor of Science - Criminal Justice And Human Services
Colorado Technical University
Colorado Springs, CO02.2023
High School Diploma -
Mitchell County High School
Camilla, GA05.2014
Skills
- Family Support
- Mental Health Awareness
- Relationship Building
- Client and Family Interviews
- Client Home Visits
- Customer Service
Timeline
Social Service Specialist
Department Of Human Services
12.2023 - Current
Policy Service Representative
Sagesure LLC
11.2022 - 12.2023
Policy Service Representative
Randstad
08.2021 - 11.2022
Personal Care Assistant
Jay And Jay Healthcare
06.2018 - 05.2021
Customer Service Representative
Teleperformance USA
08.2014 - 02.2017
Courtesy Clerk
Winn-Dixie Stores Inc.
01.2011 - 01.2013
Bachelor of Science - Criminal Justice And Human Services
Colorado Technical University
High School Diploma -
Mitchell County High School
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