Mykeyia Tate
Austell,Georgia
Summary
I feel that I have made many accomplishments throughout my working years. I set goals for myself and I go above and beyond to meet those goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
McLane Food Service Distribution
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Specialist
XPO Logistics
06.2017 - 08.2021
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained and managed customer files and databases.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Certified Nursing Assistant
Acumen Fiscal Agent
03.2015 - 08.2017
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Assist nurses or physicians in the operation of medical equipment or provision of patient care
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
Customer Service Representative
Alorica
07.2015 - 05.2016
- Resolves problems by clarifying issues
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Addressed customer service inquiries in a timely and accurate fashion
- Maintain and improved quality results by adhering to standards and guidelines
- Established policies by entering client information
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
CNA
Universal Home Care
06.2014 - 03.2016
- Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel
- Provide information such as directions, visiting hours, or patient status information to visitors or callers
- Explain medical instructions to patients or family members.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA05.2008
Skills
- Quick Learner
- Current BLS card from the American Heart Association
- Ability to read, write and speak English
- Basic computer skills required
- Ability to multi-task
- Ability to function in stressful and emergency situations
- Microsoft Word
- Account Management
- Microsoft PowerPoint
- Microsoft Excel
- Customer Relations
- Active Listening
- Microsoft Outlook
Timeline
Customer Service Representative
McLane Food Service Distribution
02.2021 - Current
Customer Service Specialist
XPO Logistics
06.2017 - 08.2021
Customer Service Representative
Alorica
07.2015 - 05.2016
Certified Nursing Assistant
Acumen Fiscal Agent
03.2015 - 08.2017
CNA
Universal Home Care
06.2014 - 03.2016
High School Diploma -
Pebblebrook High School
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