Mykeyla Wheeler
Summary
Dynamic customer service professional with proven expertise at Amazon Prime Products, adept at conflict mediation and maintaining confidentiality. Recognized for exceptional multitasking and a goal-oriented approach, consistently enhancing customer satisfaction through effective communication and efficient problem resolution. Proficient in Aegis CRM and committed to fostering strong customer relations.
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work From Home Agent
Amazon Prime Products
06.2023 - Current
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
Customer Service Representative
State Farm
07.2019 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Springfield Southeast Highschool
Springfield, IL06-2019
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
- Billing management
- Record preparation
- File maintenance
- Parts ordering
- Customer service
- Computer skills
- Call handling
- Understanding customer needs
- Calm and professional under pressure
- Customer relations
- Teamwork and collaboration
- Document and records management
- Data entry
- Call documentation
- Inbound call management
- Conflict mediation
- LiveChat messaging
- Following scripts
- Customer data confidentiality
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
Customer service Excellence : Enhances service quality and boosts customer satisfaction.
Languages
English
Full Professional
Timeline
Work From Home Agent
Amazon Prime Products
06.2023 - Current
Customer Service Representative
State Farm
07.2019 - 05.2023
High School Diploma -
Springfield Southeast Highschool
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