Mykhailo Kvirkviia

-Provide excellent customer service by assisting clients with vehicle selection, reservations, and rental agreements.

- Efficiently manage the rental process, including vehicle inspection, documentation, and ensuring a smooth pickup and return experience.

- Upsell additional services, such as insurance packages and vehicle upgrades, resulting in a 15% increase in revenue.

- Resolve customer inquiries and concerns promptly and effectively, maintaining a high level of customer satisfaction.

- Collaborate with team members to ensure the fleet is properly maintained and available for rental.
- Assisted customers with rental inquiries, reservation changes, and dispute resolutions.

- Conducted thorough vehicle inspections and communicated any damages to the maintenance team.

- Coordinated with other departments to streamline the rental process and enhance overall customer experience.

- Recognized for consistently achieving high customer satisfaction ratings.

-Consistently exceeded monthly and quarterly sales targets by leveraging effective sales techniques and building strong client relationships.

- Conducted thorough needs assessments to understand customers preferences and guided them through the vehicle selection and purchasing process.

- Collaborated with the finance and insurance departments to ensure seamless and efficient transactions, providing customers with a comprehensive understanding of financing options and warranties.

- Utilized strong product knowledge to showcase the features and benefits of various car models, addressing customer inquiries and concerns to facilitate informed decision-making.

- Regularly participated in ongoing training programs to stay updated on the latest automotive trends, technologies, and product knowledge.

- Received the "Top Sales Performer" award for achieving the highest sales numbers in the dealership for three consecutive quarters.

- Actively engaged in post-sale follow-ups to ensure customer satisfaction, address any issues, and foster long-term relationships, contributing to a high rate of customer retention.