Mykhailo Perevalov
Deerfield,IL
Summary
At Nova Post, I excelled as a Branch Operator, mastering inventory management and fostering teamwork. My proactive approach enhanced service quality, integrating customer service excellence with efficient logistics operations. Leveraging attention to detail and robust documentation skills, I significantly contributed to streamlining processes and improving workflow efficiency, ensuring compliance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Branch Operator
Nova Post
Kharkiv, Ukraine
04.2023 - 11.2024
- Customer Service & Support Assisted customers with shipments, deliveries, and service inquiries
Processed orders, issued packages, and resolved disputes
Provided guidance on company services and pricing
- Documentation & Transaction Processing Managed shipping documents, invoices, and reports
Registered shipments in the company’s system Processed cash and electronic payments, ensuring accurate record-keeping
- Logistics & Inventory Management Received, sorted, and dispatched packages
Ensured proper labeling and packaging of shipments
Monitored delivery deadlines and shipment statuses
- Technology & Software Utilized company software and CRM systems to track shipments and transactions
Operated barcode scanners and POS terminals for payment processing
- Collaboration & Teamwork Coordinated with couriers, drivers, and warehouse staff
Communicated with central offices and other branches to ensure smooth operations
Assisted in cross-functional tasks to improve workflow efficiency
- Quality Control & Compliance Maintained company standards for customer service and logistics operations
Addressed customer feedback to enhance service experience
Ensured adherence to safety and security procedures
Education
Bachelor Degree - Electrical Engineering
O.M. Beketov National University of Urban Economy
Kharkiv06-2024
Skills
- Work scheduling
- Attention to detail
- Customer service
- Teamwork and collaboration
- Documentation
- Inventory management
Languages
Ukrainian
Professional
Russian
Professional
English
Limited
Timeline
Branch Operator
Nova Post
04.2023 - 11.2024
Bachelor Degree - Electrical Engineering
O.M. Beketov National University of Urban Economy
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