Summary
Overview
Work History
Education
Skills
Timeline
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Mykia Page

Henderson

Summary

Experienced and versatile customer service professional with over 5 years of expertise in meeting individual needs and ensuring satisfaction with company services. Strong interpersonal skills foster positive customer experiences, while exceptional communication, conflict resolution, and analytical abilities contribute to effective problem-solving. Collaborates effectively across departments and with vendors, successfully managing shifting priorities and timelines. Motivated to continuously develop professional competencies, simplifying and efficiently executing tasks.

Overview

9
9
years of professional experience

Work History

Assistant Manager

FedEx Office
10.2023 - 08.2024
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with manager
  • Conduct interviews with potential employees
  • Prepare and issue work schedules, deadlines, and duty assignments for office staff
  • Review records or reports pertaining to activities such as payroll, shipping, or monitoring work activities
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Monitor inventory levels and requisition or purchase supplies as needed
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

American Express Platinum Card Specialist

Telus International
07.2022 - 04.2023
  • Followed all company policies and procedures to deliver quality work.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Handled a large volume of inbound and outbound calls promptly


Qualified Medical Assistant

Well Health QMA
01.2021 - 06.2021
  • Conducted State of Nevada mandated COVID tests for state employees and CCSD students
  • Set up, maintained, cleaned, and tested sterility of laboratory equipment
  • Collected biological specimens from patients
  • Supervised or instructed other technicians or assistants
  • Entered patient data into computers
  • Prepared biological specimens for laboratory analysis
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Program Director

4D Recovery
09.2015 - 04.2019
  • Completed and maintained accurate records or reports regarding client's history and progress, services provided, or other required information
  • Oversaw two separate recovery center locations
  • Intervened for clients to resolve emergency problems in crisis situations
  • Advocated for client's or community's needs
  • Organized fundraising and recovery events with local and state agencies
  • Participated in case conferences or staff meetings
  • Maintained and updated project related documents.
  • Developed [Type] program from ground up, laying out framework, and defining roles.

Lead Mentor

4D Recovery
09.2015 - 04.2019
  • Provided direct support or referred clients to public or private agencies or community services for assistance
  • Assisted clients in adhering to treatment plans
  • Conducted community outreach to recruit clients and established partnerships with referral agencies
  • Collaborated with other professionals to assess client needs or plan treatments
  • Assisted in conducting programs to prevent substance abuse and combat client's social problems

Education

General Studies -

Benson Poly-Technic High School
Portland, OR

Skills

  • Service Orientation
  • Supervisory Experience
  • Critical Thinking
  • Cultural Competence
  • Training & Development
  • Time Management
  • Information Ordering
  • Confidentiality
  • Business & Client Intelligence
  • Quality Assurance
  • Complex Issue Resolutions
  • Safety Training
  • Processing Information
  • MS Office
  • Policy Adherence
  • Product Knowledge
  • Budget assistance
  • Recruiting and interviewing
  • Sales monitoring
  • Product branding
  • Customer rapport
  • Coaching and mentoring
  • Time management
  • Employee scheduling
  • Orientating and training
  • Problem-solving
  • Team building
  • Conflict resolution
  • Sales reporting
  • Staff supervision
  • Workload management
  • Consulting
  • Business development

Timeline

Assistant Manager

FedEx Office
10.2023 - 08.2024

American Express Platinum Card Specialist

Telus International
07.2022 - 04.2023

Qualified Medical Assistant

Well Health QMA
01.2021 - 06.2021

Program Director

4D Recovery
09.2015 - 04.2019

Lead Mentor

4D Recovery
09.2015 - 04.2019

General Studies -

Benson Poly-Technic High School

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