Summary
Overview
Work History
Education
Skills
Timeline
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Mykia Pollock

Stamford,CT

Summary

Result-oriented customer service professional with exceptional service skills. Experienced in client relationship management and successful resolution of customer grievances through effective communication and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Administrative/ HR Assistant

The SEED Center
Stamford, CT
09.2023 - Current
  • Effectively handle incoming calls, offering assistance and routing inquiries to the right contacts.
  • Work directly with the CEO, handling his calendar.
  • Schedule all interviews and company meetings.
  • Perform various clerical duties, such as photocopying, filing, and faxing.
  • Review companies' Indeed account, ensuring all hiring goals are reached.
  • Handle all aspects of recruitment, including advertising positions, scheduling, and conducting interviews.
  • Coordinate the onboarding process for newly hired employees.
  • Complete all background checks.
  • Manage confidential employee information with discretion and integrity.
  • Enter data into spreadsheets using Microsoft Excel.
  • Create daily content and post for all of the company's social media platforms.
  • Participate in monthly meetings with Hearst Media representatives

Client Optimization Specialist

Indeed
Stamford, CT
07.2021 - 01.2023
  • Educated clients on products beneficial to them to get the most value and reach their hiring goals.
  • Collaborated with different teams to troubleshoot problems and propose solutions.
  • Continuously stayed within the higher percentile of business KPIs, such as CSAT and Conversions.
  • Answered a high volume of inbound calls, email, and chat, all while prioritizing responsibilities.
  • Deescalated upset callers by utilizing acquired skills and empathizing with their pain points
  • Trained 20+ new hires on company specific policies, procedures and compliance guidelines
  • Maintained a professional, friendly demeanor with customers at all times resulting in 100+ positive customer reviews
  • Reviewed and analyzed client accounts to provide valuable feedback, resulting in increased traction and upselling opportunities.
  • Stayed up to date on all products in a constantly changing, fast-paced environment.

Sales Representative

Junkluggers
Seymour, CT
05.2018 - 07.2021
  • Effectively assisted customers with personalized removal services based on their specific requirements.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Established and managed new accounts
  • Managed outbound and inbound calls with a consistently strong phone presence.
  • Consistently met or exceeded productivity standards with a minimum conversion rate of 60%
  • Delivered consistent results by consistently achieving or exceeding sales targets.
  • Answered 1-800 main number averaging 30+ calls per day
  • Utilized multiple systems effectively.
  • Responded promptly to client inquiries via email or text.

Front Desk Agent

Crowne Plaza Hotel
Stamford
11.2017 - 05.2018
  • Registered and processed guests into the hotel.
  • Activated room keys and assigned rooms to customers while accommodating their preferences.
  • Checked guests in and out, ensuring a seamless transaction.
  • Processed various forms of payment including credit, debit, cash, and deposits.
  • Efficiently answered incoming calls and directed them to the appropriate departments
  • Performed job functions with attention to detail, speed, and accuracy.

Sales Associate/Lead

Old Navy
Stamford
10.2015 - 04.2018
  • Greeted customers and provided exceptional customer service.
  • Actively stayed informed about the latest sale offerings.
  • Led signage and markdowns
  • Received incoming shipments and distributed items onto the sales floor with attention to correct and appropriate display.
  • Prepared mannequins with proper style of dressing.
  • Showed constant presence on the sales floor to address all customers' needs.
  • Trained new employees in all aspects of our company standards.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Education

Completed 30 credits towards my bachelors degree in Business Management -

Norwalk Community College
06.2016

High School Diploma -

Stamford High School
06-2015

Skills

  • Customer Service
  • Adaptability
  • Leadership
  • Recruitment
  • Customer Retention
  • Administrative Support
  • Consistent positive, energetic work attitude
  • Complaint Resolution
  • Data Entry
  • Staff Training
  • Problem Resolution
  • Service Upselling
  • Clerical Duties
  • Excellent verbal and written communication skills

Timeline

Administrative/ HR Assistant

The SEED Center
09.2023 - Current

Client Optimization Specialist

Indeed
07.2021 - 01.2023

Sales Representative

Junkluggers
05.2018 - 07.2021

Front Desk Agent

Crowne Plaza Hotel
11.2017 - 05.2018

Sales Associate/Lead

Old Navy
10.2015 - 04.2018

Completed 30 credits towards my bachelors degree in Business Management -

Norwalk Community College

High School Diploma -

Stamford High School

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Mykia Pollock