Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mykiara Frank

Houston,TX

Summary

Im a mom of 3 i love working from home i have amazing computer skills i love typing im a great muiltitasker.. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alorica
Humble, TX
10.2022 - 09.2023
  • Made outbound calls to obtain account information.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Mentored new employees on procedures and policies to maximize team performance.

Hospital Housekeeper

Matagorda Regional Hospital
Bay City, TX
02.2020 - 11.2020
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Assisted in moving furniture when necessary for deep cleaning purposes.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Complied with all health regulations concerning sanitation and cleanliness.
  • Transported soiled linen to laundry area for washing.
  • Swept, mopped and waxed floors in patient rooms and public areas of the hospital.
  • Emptied trash cans and replaced liners.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Notified managers of repair needs or additions to building operating systems.
  • Sanitized surfaces using chemical cleaners to prevent spread of germs.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Provided excellent customer service when interacting with patients or visitors.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Replenished towels and other amenities in patient rooms daily.

Housekeeper

Trails end motel
Sheridan, WY
01.2018 - 01.2020
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Reported damage or theft of hotel property to management.
  • Responded to requests from guests regarding housekeeping needs.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Used cleaning chemicals following proper guidelines.

Front Desk Attendant

trails end motel
Sheridan, WY
01.2018 - 01.2020
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Managed front desk, greeting students and visitors.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Computed bills, collected payments and made change for guests.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.

Breakfast Attendant

Trails End Restaurant
Sheridan, WY
01.2018 - 01.2020
  • Stocked displays with new and transferred merchandise.
  • Cleaned kitchen equipment according to established procedures after use.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Followed all safety protocols set forth by the restaurant's health department regulations.
  • Greeted guests with friendliness and professionalism.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Set up buffet area according to restaurant standards.
  • Responded quickly to any emergencies that may arise during shift.
  • Set out and arranged cold foods such as cereal, muffins, and sweet rolls for self-service area.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Collected payment from customers after meal was served and processed transactions using POS system accurately.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Checked expiration dates on all perishable food items prior to stocking buffet line.
  • Replenished food items on the buffet line in a timely manner.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Prepared take-out orders for guests when requested.
  • Monitored temperatures of hot foods throughout shift to ensure freshness.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.

Education

High School Diploma -

Bay City High School
Bay City, TX
08-2015

Skills

  • Product Knowledge
  • Paperwork Processing
  • Complaint Resolution
  • Scheduling
  • Data Collection
  • Inbound and Outbound Calling
  • Data Entry
  • Order Processing
  • Active Listening
  • Retail Marketing
  • Microsoft Outlook
  • Call Center Operations
  • Quality Control
  • Microsoft Excel
  • Microsoft Office Expertise
  • Customer Service
  • Microsoft PowerPoint
  • Grammar

Timeline

Customer Service Representative

Alorica
10.2022 - 09.2023

Hospital Housekeeper

Matagorda Regional Hospital
02.2020 - 11.2020

Housekeeper

Trails end motel
01.2018 - 01.2020

Front Desk Attendant

trails end motel
01.2018 - 01.2020

Breakfast Attendant

Trails End Restaurant
01.2018 - 01.2020

High School Diploma -

Bay City High School

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Mykiara Frank