Summary
Overview
Work History
Education
Skills
References
Timeline
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Mykilah Linville

Moreno Valley,CA

Summary

Goal-oriented and hardworking professional with a strong customer service background. Committed to delivering exceptional results and contributing to the success of the company.

Overview

19
19
years of professional experience

Work History

Server/Bartender/Manager Assistant

Chilis
Riverside, Ca
03.2017 - Current
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

Village Inn
Denver, Co
02.2009 - 06.2016
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Trained new employees on restaurant procedures and plating techniques.

Outbound Customer Service Rep.

ADT
Aurora, Co
10.2009 - 01.2013
  • To dispatch on alarms as they come in call the business and residence to make sure all is ok
  • Also to call the police, fire and medical department when needed
  • While also providing excellent customer service

Customer Service Rep

Ironwood Communications
Aurora, Co
02.2006 - 08.2007
  • To take inbound calls from Direct TV customer, with issue regarding their service or problems with their techs or the installation
  • Also to contact the customer’s local office in regards to these issues and to provide technical help with restoring service or anything the customer needed
  • Also I would have to contact the customer’s techs to find out when he/she would be arriving to the customers location or if the customer need to have the tech to come back out
  • Also provide excellent customer service to the customers

Education

High school diploma -

Gateway High School
Aurora, CO

Skills

  • POS operation
  • Sales Techniques
  • Strong Work Ethic
  • Relationship Management
  • Data Entry
  • Scheduling
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Collection
  • Problem Resolution
  • Microsoft Office expertise
  • Customer Service
  • Microsoft Outlook

References

  • Abby Hector, Server/Customer Service rep, (951) 500-4464
  • Jason Bacerra, General Manager, (909) 269-5733
  • Gabriellea Bowman Manager (720)628-6482

Timeline

Server/Bartender/Manager Assistant

Chilis
03.2017 - Current

Outbound Customer Service Rep.

ADT
10.2009 - 01.2013

Server

Village Inn
02.2009 - 06.2016

Customer Service Rep

Ironwood Communications
02.2006 - 08.2007

High school diploma -

Gateway High School

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Mykilah Linville