Mykira Johnson
Atlanta,Ga
Overview
3
3
years of professional experience
Work History
Intake Specialist
Imagelink
02.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Manage over 50 customer calls per day
- Explained eligibility requirements, application details, payment methods.
- Collected, organized and entered patient data into medical systems.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Maintained energy and enthusiasm in fast-paced environment.
Front Desk Receptionist
AKT
12.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Achieved over 50 outbound calls and 50 text messages per day.
- Used internal software to process reservations, check-ins, and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Youth Development Professional
Boys and Girls Club
05.2021 - 08.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Educated staff on organizational mission and goals to help employees achieve success.
- Answered incoming telephone calls to provide service information.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms
- Took part in sports, games, and movie nights with children
- Monitored youth behavior and offered guidance and support for positive change
Team Lead
Rack Room Shoes
09.2020 - 12.2021
- Operated point-of-sale equipment and returned cash, coin, payment cards, and receipts to clients
- Educated junior associates on sales plans, personal goals, and incentives to motivate them
- Mentored new sales team members on company standards, customer service techniques, and effective sales strategies
- Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked on different stations to provide optimal coverage and meet production goals.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Education
Some College (No Degree) - Psychology
Spelman College
Atlanta, GA05.2025
High School Diploma - Commerce
East Jackson Comprehensive High School
Commerce, GA05.2021
Skills
- Money Management
- Result interpretation
- Time Management
- Customer Service
- Sales Techniques
- Experience in leadership role
- Problem-Solving
- Organizational skills
- Excellent verbal and written communications skills
Accomplishments
- National Honor Society
- UGA Summer Scholar Program
- Beta Club
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Intake Specialist
Imagelink
02.2023 - Current
Front Desk Receptionist
AKT
12.2022 - 04.2023
Youth Development Professional
Boys and Girls Club
05.2021 - 08.2022
Team Lead
Rack Room Shoes
09.2020 - 12.2021
Some College (No Degree) - Psychology
Spelman College
High School Diploma - Commerce
East Jackson Comprehensive High School