Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mykira Johnson

Atlanta,Ga

Overview

3
3
years of professional experience

Work History

Intake Specialist

Imagelink
02.2023 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Manage over 50 customer calls per day
  • Explained eligibility requirements, application details, payment methods.
  • Collected, organized and entered patient data into medical systems.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Maintained energy and enthusiasm in fast-paced environment.

Front Desk Receptionist

AKT
12.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Achieved over 50 outbound calls and 50 text messages per day.
  • Used internal software to process reservations, check-ins, and check-outs.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Youth Development Professional

Boys and Girls Club
05.2021 - 08.2022
  • Built and maintained relationships with peers and upper management to drive team success.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Answered incoming telephone calls to provide service information.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms
  • Took part in sports, games, and movie nights with children
  • Monitored youth behavior and offered guidance and support for positive change

Team Lead

Rack Room Shoes
09.2020 - 12.2021
  • Operated point-of-sale equipment and returned cash, coin, payment cards, and receipts to clients
  • Educated junior associates on sales plans, personal goals, and incentives to motivate them
  • Mentored new sales team members on company standards, customer service techniques, and effective sales strategies
  • Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked on different stations to provide optimal coverage and meet production goals.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.

Education

Some College (No Degree) - Psychology

Spelman College
Atlanta, GA
05.2025

High School Diploma - Commerce

East Jackson Comprehensive High School
Commerce, GA
05.2021

Skills

  • Money Management
  • Result interpretation
  • Time Management
  • Customer Service
  • Sales Techniques
  • Experience in leadership role
  • Problem-Solving
  • Organizational skills
  • Excellent verbal and written communications skills

Accomplishments

  • National Honor Society
  • UGA Summer Scholar Program
  • Beta Club
  • Supervised team of 7 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Intake Specialist

Imagelink
02.2023 - Current

Front Desk Receptionist

AKT
12.2022 - 04.2023

Youth Development Professional

Boys and Girls Club
05.2021 - 08.2022

Team Lead

Rack Room Shoes
09.2020 - 12.2021

Some College (No Degree) - Psychology

Spelman College

High School Diploma - Commerce

East Jackson Comprehensive High School
Mykira Johnson