Hi, I’m
Mykira Morrison
St Louis,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
years of professional experience
Work History
Family Dollar
Assistant Manager
02.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
TurboTax
Tax Preparer
01.2022 - 08.2022
Job overview
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Analyzed financial records to verify accuracy of tax returns.
- Identified potential audit red flags to minimize risk of IRS audits.
- Developed tax plans and projections to help clients meet objectives.
- Collaborated with clients to answer questions and provide advice on tax matters.
Humana
Insurance Claims Representative
03.2021 - 10.2021
Job overview
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Interviewed policyholders to verify information and obtain additional details.
- CC
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Developed and implemented strategies to improve claim processes.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Maintained accurate and up-to-date records of claim information for future reference.
Charter Spectrum
Sales Agent
01.2020 - 12.2020
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of Type products or services to promote sales.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Logged reports, expenses, receipts, and sales in company database.
Education
Mccluer High SchoolFlorissant, MO
General
05.2020
Skills
Adaptability
- Operations Management
- Employee Scheduling
- Cost Reduction
- Task Delegation
- Empathy
- Problem solving
- Communication
- Active listening
- Employee Performance Evaluations
- Recruiting and Interviewing
- Sales Strategies
- Money Handling
- Customer Relationship Management (CRM)
- Sales Growth
- Retail Operations
- Team Motivation
- Strategic Planning
- Staff Supervision
- Orientation and Training
- Schedule Oversight
Timeline
Assistant Manager
Family Dollar
02.2023 - Current
Tax Preparer
TurboTax
01.2022 - 08.2022
Insurance Claims Representative
Humana
03.2021 - 10.2021
Sales Agent
Charter Spectrum
01.2020 - 12.2020
Mccluer High School
General
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