MYKLE MORTENSON
Dublin,CA
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Technical Project Manager
Walmart Global Tech
Sunnyvale, CA
06.2022 - Current
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Partnered with project team members to identify and quickly address problems.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Communicated project plans and progress to key stakeholders and project contributors.
Ad Operations Manager
Walmart
San Bruno, CA
05.2021 - 06.2022
- Oversaw the launch of our case management system, leading to automated reporting and providing deeper, actionable insights
- Collaborated with cross-functional teams to strategize efforts and achieve project goals in a timely and effective manner
- Maintained robust tracking and reporting systems, keeping senior leadership informed of business trends.
Program Management Specialist
Walmart
San Bruno, CA
07.2019 - 05.2021
- Trained, developed, and led the Support and Onboarding teams consisting of 10 offshore agents, supporting over 10,000 advertisers worldwide
- Spearheaded the launch of an external support website, leading to a 22% deflection rate in customer escalations
- Standardized processes and created training materials to ensure increase operational efficiency by 25%
- Provided Tier 3, expert-level support for the Sponsored Products platform.
Data Analyst
Walmart
San Bruno, CA
12.2018 - 07.2019
- Defined new process improvement opportunities and measurement strategies to increase triage efficiency
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of performance.
- Created external FAQs and documentation for the Sponsored Products platform
- Collaborated cross-functionally with Product and Engineering teams to triage and escalate platform and ad serving issues
- Completed 100% of all onboarding and support duties for the Sponsored Products platform.
Acquisition and Monetization Lead
Google
Mountain View, CA
08.2015 - 12.2018
- Acquired and developed growth of 200+ top AdSense partners, managing over $15M in revenue
- Achieved a 96% PSAT and 114% of revenue targets via email, phone, and in-person consultations
- Collaborated with the Marketing and Inside Sales on various acquisition initiatives, bringing in an additional $7M in revenue
- Generated workflows to streamline global processes and increase efficiency
- Trained and mentored new team members globally.
Education
Ohlone College
01.2008 - 01.2010
Skills
Creative problem solving
Cross-functional collaboration
Analytical thinking
Technical project planning
Strategic planning
Risk mitigation
Quality assurance
Agile project management
Teamwork and collaboration
Timeline
Technical Project Manager
Walmart Global Tech
06.2022 - Current
Ad Operations Manager
Walmart
05.2021 - 06.2022
Program Management Specialist
Walmart
07.2019 - 05.2021
Data Analyst
Walmart
12.2018 - 07.2019
Acquisition and Monetization Lead
Google
08.2015 - 12.2018
Ohlone College
01.2008 - 01.2010