Summary
Overview
Work History
Education
Skills
Timeline
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MYKLE MORTENSON

MYKLE MORTENSON

Dublin,CA

Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Technical Project Manager

Walmart Global Tech
Sunnyvale, CA
06.2022 - Current
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Partnered with project team members to identify and quickly address problems.
  • Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
  • Communicated project plans and progress to key stakeholders and project contributors.

Ad Operations Manager

Walmart
San Bruno, CA
05.2021 - 06.2022
  • Oversaw the launch of our case management system, leading to automated reporting and providing deeper, actionable insights
  • Collaborated with cross-functional teams to strategize efforts and achieve project goals in a timely and effective manner
  • Maintained robust tracking and reporting systems, keeping senior leadership informed of business trends.

Program Management Specialist

Walmart
San Bruno, CA
07.2019 - 05.2021
  • Trained, developed, and led the Support and Onboarding teams consisting of 10 offshore agents, supporting over 10,000 advertisers worldwide
  • Spearheaded the launch of an external support website, leading to a 22% deflection rate in customer escalations
  • Standardized processes and created training materials to ensure increase operational efficiency by 25%
  • Provided Tier 3, expert-level support for the Sponsored Products platform.

Data Analyst

Walmart
San Bruno, CA
12.2018 - 07.2019
  • Defined new process improvement opportunities and measurement strategies to increase triage efficiency
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of performance.
  • Created external FAQs and documentation for the Sponsored Products platform
  • Collaborated cross-functionally with Product and Engineering teams to triage and escalate platform and ad serving issues
  • Completed 100% of all onboarding and support duties for the Sponsored Products platform.

Acquisition and Monetization Lead

Google
Mountain View, CA
08.2015 - 12.2018
  • Acquired and developed growth of 200+ top AdSense partners, managing over $15M in revenue
  • Achieved a 96% PSAT and 114% of revenue targets via email, phone, and in-person consultations
  • Collaborated with the Marketing and Inside Sales on various acquisition initiatives, bringing in an additional $7M in revenue
  • Generated workflows to streamline global processes and increase efficiency
  • Trained and mentored new team members globally.

Education

Ohlone College
01.2008 - 01.2010

Skills

Creative problem solving

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Timeline

Technical Project Manager

Walmart Global Tech
06.2022 - Current

Ad Operations Manager

Walmart
05.2021 - 06.2022

Program Management Specialist

Walmart
07.2019 - 05.2021

Data Analyst

Walmart
12.2018 - 07.2019

Acquisition and Monetization Lead

Google
08.2015 - 12.2018

Ohlone College
01.2008 - 01.2010

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MYKLE MORTENSON