Mykquel Mccoy
New York,NY
Summary
Seasoned and accomplished leader with a wide range of service and knowledge in various industries. Highly motivated, self-starter with a desire to seek out and exceed personal and professional challenges.
Overview
4
4
years of professional experience
Work History
Dispensary Manager
The Garden: Dispensary And Social Club
01.2022 - Current
- Supported public relations outreach with management in writing, researching and preparation of events.
- Administrative duties- Answering emails, picking up phone calls, hosting events/ bookings.
- Opened and closed the venue; holiday shifts , overnight shifts , extra support:
- Implemented educational programs for staff, increasing product knowledge and enhancing overall customer experience.
- Improved customer experience by implementing efficient dispensary operations and knowledge.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth within the company.
- Monitored industry trends to stay current on new products, technologies, and best practices in cannabis retail management.
- Streamlined inventory management through diligent tracking and ordering of medical products.
- Implemented security measures to protect both employees and valuable inventory from theft or loss incidents.
- Assisted in the hiring process for new employees, conducting interviews and selecting qualified candidates to join the dispensary team.
Waiter/ Bartender
The Black Ant
02.2020 - 01.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Answered customers' questions about food and drinks, recommended items, and recorded order information.
- Served guests their food and drink of choice.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Followed health and safety regulations.
Education
Bachelors - Business Administration And Management
Baruch College of The City University of New York
New York, NY06.2022
Skills
Impeccable communication skills via verbal, telephone and email
Hospitality Knowledge
Excel, Outlook, Microsoft Word and Microsoft Access, Google sheets, Microsoft Teams, Zoom Records Organization
Administrative Management
Hard worker, no task is too small
Shipping/Receiving (UPS, USPS, FedEx, etc)
Time/Task management
Positive, upbeat, can-do attitude
Scheduling/Billing Knowledge
Ability to work under pressure
Hiring and Onboarding
Timeline
Dispensary Manager
The Garden: Dispensary And Social Club
01.2022 - Current
Waiter/ Bartender
The Black Ant
02.2020 - 01.2022
Bachelors - Business Administration And Management
Baruch College of The City University of New York