Mykya Towns
Macon,GA
Summary
Dynamic professional with a proven track record at Apple, excelling in customer service and technical troubleshooting. Skilled in data analysis and computer literacy, and working to significantly enhanced customer satisfaction and productivity. Adding in expertise in process optimization and effective communication has fostered positive outcomes, demonstrating a commitment to excellence and continuous improvement.
Overview
3
3
years of professional experience
Work History
CSE Representative
Ferguson
07.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Claims Representative
Mckesson
11.2023 - 03.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues. While also managing approximately 80 incoming calls and chats per day from customer.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
Technical Advisor
Apple
01.2022 - 12.2023
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 25%.
Education
Associate of Science - Nursing
Mercer University
Macon, GA01-2028
High School Diploma -
Southwest Magnet High School
Macon, GA05-2018
Skills
- Customer Service Communication Data Analysis
- Microsoft Word Computer Literacy Time Management
- Documentation Review Process Optimization Problem Resolution
- Claims Analyst
Timeline
CSE Representative
Ferguson
07.2024 - Current
Claims Representative
Mckesson
11.2023 - 03.2024
Technical Advisor
Apple
01.2022 - 12.2023
Associate of Science - Nursing
Mercer University
High School Diploma -
Southwest Magnet High School
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