Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Myla Acuna

Corpus Christi

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Key Holder Supervisor

Eddie's Tavern
10.2024 - Current
  • Completed store opening and closing procedures.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
  • Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
  • Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Lead Bartender

Little Woodrow's
09.2023 - 10.2024
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Bartender

Little Woodrow's
01.2023 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Food and Beverage Server

Cheddar's Scratch Kitchen Darden Restaurants
08.2022 - 01.2023
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Memorized dynamic menu options to accurately relay offerings to guests.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.

Server Trainer

Buffalo Wild Wings
05.2022 - 08.2022
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.

Server

Buffalo Wild Wings
06.2021 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Hostess

Texas Roadhouse
01.2020 - 05.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Delivered pick-up and curbside orders to guests.

Education

Atlantic High School
Port Orange, FL

Skills

  • Experience with Microsoft 365
  • Cash handling accuracy
  • Customer service management
  • Inventory monitoring
  • Store maintenance
  • Bank deposits
  • Store operations oversight
  • Marketing strategy
  • Inventory oversight
  • Training and mentoring
  • Promotional strategies
  • Resource management

Certification

  • Texas TABC Certificate
  • Texas Food Handlers Certificate

Timeline

Key Holder Supervisor

Eddie's Tavern
10.2024 - Current

Lead Bartender

Little Woodrow's
09.2023 - 10.2024

Bartender

Little Woodrow's
01.2023 - 09.2023

Food and Beverage Server

Cheddar's Scratch Kitchen Darden Restaurants
08.2022 - 01.2023

Server Trainer

Buffalo Wild Wings
05.2022 - 08.2022

Server

Buffalo Wild Wings
06.2021 - 03.2022

Hostess

Texas Roadhouse
01.2020 - 05.2021

Atlantic High School

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