Myla Bazen
Phoenix,AZ
Summary
Detail-oriented and highly motivated dental professional with over four years of clinical and administrative experience. Skilled in patient relations, scheduling, billing, staff training, and workflow coordination. Known for delivering exceptional customer service, maintaining a positive office environment, and supporting efficient practice operations. Seeking a Dental Office Manager position where I can apply my leadership abilities, problem-solving skills, and knowledge of dental systems to help the practice run smoothly and successfully.
Professional with robust background in dental office management. Skilled in patient scheduling, billing, and insurance coordination, ensuring efficient office operations and exceptional patient care. Strong focus on team collaboration, adapting to changing needs, and driving results. Known for reliability and excellent communication skills, consistently fostering positive and productive work environment.
Overview
13
13
years of professional experience
Work History
Dental Office Administrator & Dental Assitant
Open Wide Dental, Thomas Durisek
04.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Facilitated communication between dental staff and patients, enhancing overall patient experience.
- Implemented electronic health record management system, improving data accuracy and retrieval efficiency.
- Oversaw billing and insurance verification processes, ensuring compliance with industry regulations.
- Trained and mentored new administrative staff on office protocols and software systems.
- Developed patient intake processes that streamlined information collection and reduced wait times.
- Coordinated inventory management for dental supplies, ensuring availability while minimizing costs.
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Collaborated with other healthcare professionals in coordinating comprehensive care plans for patients requiring multidisciplinary treatments across different specialties.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Organized continuing education opportunities for dentists and staff members to stay current on industry advancements while maintaining licensure requirements.
- Coordinated staff schedules to ensure adequate coverage during peak hours and vacations.
Dental assistant
Magic Smiles Dental
11.2019 - 10.2023
- Provide assistance to patients with scheduling and billing requests.
- Promote company products, services, and savings plans to customers.
- Take x-rays, coral polish, assist the doctor, set up for procedures, make temporary crowns and deliver them.
- Post op instructions and chair side manners are important to me.
- Organize and deliver employee training to new assistants as a lead.
Assistant Manager
Subway Restaurant
10.2012 - 05.2018
- Monitor compliance with health and fire regulations regarding food preparation, serving, building maintenance related to lodging and dining facilities.
- Monitor employee and patron activities to ensure food regulations are obeyed.
- Monitor food preparation and delivery to ensure consistency
- Greet guests and maintain great energy.
- Responsible for counting money and making bank deposits
- Investigate and resolve customer and staff complaints regarding food, service and/or accommodations
- Responsible for food and equipment inventory and record keeping
- Schedule and manage food and beverage deliveries
- Establish and train personnel on standards for performance and customer service
- Responsible for maintaining and managing various required governmental agency records for sanitation and food subsidies
- Responsible for hiring new staff, staff performance reviews, and resolving personnel issues.
Education
Dental Assistant
Pima Medical Institute
Mesa, AZ05.2019
High School Diploma - undefined
Albany Options High School
Albany, OR05.2009
Skills
- Experienced leader and manager
- Team player/Positive energy
- Detail oriented
- Follows directions well
- Motivated
- Great with people
- Strong customer service experience
- Proficient in Dentrix, Microsoft Word, PowerPoint, Excel, MAC and Windows applications
- HIPAA compliance
- Dental software proficiency
- Claims processing
- Reception duties
- Phone etiquette
- Patient scheduling
- Office organization
- Insurance verification
- Employee onboarding
- Human resources support
- Policy enforcement
- Payment collection
- Supply orders
- Bank deposits
- Bookkeeping support
Timeline
Dental Office Administrator & Dental Assitant
Open Wide Dental, Thomas Durisek
04.2024 - Current
Dental assistant
Magic Smiles Dental
11.2019 - 10.2023
Assistant Manager
Subway Restaurant
10.2012 - 05.2018
High School Diploma - undefined
Albany Options High School
Dental Assistant
Pima Medical Institute