Myla Thomas
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Hospitality Ambassador
Compass Group USA
09.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
- Maintained a clean and welcoming environment, ensuring positive guest experiences.
- Contributed to revenue growth by promoting lounge amenities and upselling services when appropriate.
- Managed reservations efficiently, confirming bookings accurately and updating guest information as needed.
- Ensured accuracy of inventory records through regular stocktaking exercises, minimizing discrepancies between physical inventory counts and recorded values.
Administrative Assistant
APSI Construction Management
09.2023 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Maitre D'
Greenfield Churrascaria
01.2023 - 09.2023
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Student Assistant
California State University, Long Beach
09.2020 - 11.2021
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Facilitated positive campus culture by organizing inclusive student events and activities.
Education
High School Diploma -
Narbonne High School
Harbor City, CA06-2020
Skills
- Customer Service
- Data Entry
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Time management
- Multi-line phone systems
Timeline
Hospitality Ambassador
Compass Group USA
09.2024 - Current
Administrative Assistant
APSI Construction Management
09.2023 - 09.2024
Maitre D'
Greenfield Churrascaria
01.2023 - 09.2023
Student Assistant
California State University, Long Beach
09.2020 - 11.2021
High School Diploma -
Narbonne High School
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