Myla Velasco
Bremerton,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Dietary Aide
Liberty Shores Assisted Living
05.2017 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Bartender/Server
Los Cabos
01.2021 - 02.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/ Server
Two Margaritas
08.2021 - 12.2021
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Sales Associate
Charly Boots And Western Wear
05.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Veterinary Receptionist
Wheaton Way Veterinary Hospital
08.2019 - 01.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Lead Professional House Cleaner
Merry Maids
05.2017 - 12.2017
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Performed routine inspections of completed work to verify that it met company standards and client expectations before leaving premises.
- Collaborated with team members to complete large-scale cleaning projects within deadlines.
- Conducted regular inventory checks to ensure adequate supplies were available for each job assignment.
- Established open lines of communication with clients, fostering an environment where feedback was welcomed and acted upon accordingly.
- Developed customized cleaning plans for clients with specific needs or preferences.
Cosmetologist
Headhunter Salon
05.2015 - 06.2017
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Bartender /Restaurant Server/Karaoke DJ
Isla Bonita
05.2012 - 05.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server / Bartender
Bainbridge Island Thai Cuisine
05.2012 - 05.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/ Bartender/Karaoke Host
Casa Rojas
05.2012 - 03.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Customer Service Representative
Sk8 Town
11.2009 - 05.2010
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Server
Campana's Italian Restaurant
01.2008 - 01.2010
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Receptionist
Apollo Salon
05.2006 - 09.2009
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
No Degree - Cosmetology Education
Gene Juarez Academy North Seattle
Mountlake Terrace, WA2015
No Degree - Missionary Studies
Youth With A Mission
San Pedro Belize01.2011
High School Diploma -
North Kitsap High School
Poulsbo, WA2010
Skills
- Food handling safety
- Sanitation Practices
- Workload Management
- Therapeutic Diets
- Regulations Compliance
- Money Handling
- Food station setup
- Food Handlers Card
- Food inspection
- Relationship Building
- Team Collaboration
Timeline
Bartender/ Server
Two Margaritas
08.2021 - 12.2021
Bartender/Server
Los Cabos
01.2021 - 02.2022
Veterinary Receptionist
Wheaton Way Veterinary Hospital
08.2019 - 01.2020
Sales Associate
Charly Boots And Western Wear
05.2019 - 05.2021
Dietary Aide
Liberty Shores Assisted Living
05.2017 - Current
Lead Professional House Cleaner
Merry Maids
05.2017 - 12.2017
Cosmetologist
Headhunter Salon
05.2015 - 06.2017
Bartender /Restaurant Server/Karaoke DJ
Isla Bonita
05.2012 - 05.2014
Server / Bartender
Bainbridge Island Thai Cuisine
05.2012 - 05.2014
Server/ Bartender/Karaoke Host
Casa Rojas
05.2012 - 03.2014
Customer Service Representative
Sk8 Town
11.2009 - 05.2010
Server
Campana's Italian Restaurant
01.2008 - 01.2010
Receptionist
Apollo Salon
05.2006 - 09.2009
No Degree - Cosmetology Education
Gene Juarez Academy North Seattle
No Degree - Missionary Studies
Youth With A Mission
High School Diploma -
North Kitsap High School
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