Myla Williams
Oak Park,MI
Summary
To leverage my seven years of Social Security Specialist experience in providing comprehensive case management services including assessment, planning, coordination, monitoring, evaluation, and advocacy for individuals with complex needs.
Overview
31
31
years of professional experience
Work History
Branch Manager
Help at Home
Dearborn, MI
02.2024 - Current
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Assigned duties to employees, and examined work for accuracy and timeliness.
- Established strong working relationships with external partners such as vendors and suppliers.
- Planned work schedules to maintain adequate staffing levels.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Resolved escalated customer complaints in a timely manner.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Participated in community events to promote brand awareness.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
Social Security Specialist
Payee Guardian & Associates, Inc.
08.2017 - Current
- Interviews Social Security disability applicants and collects vital information
- Submit disability and retirement application to the Social Security Administration
- Maintained detailed and accurate records to include client's personal information, work history, medical record, and case notes
- Performed follow up call with clients to verify address, work, and medical history
- Prepares and submits appeals, function reports, work history forms and authorization forms
- Schedules transportation for clients to appear at evaluations or hearings
- Represent clients in phone interviews or in person for Social Security Hearings
- Establish a budget
- Negotiate with the beneficiary's landlords and creditors to get favorable terms, or to change the due date on bills to coincide with the availability of funds
- Complete the accounting form online or return the completed form timely once a year
Hearing Instrument Specialist
Md Hearing Aids
08.2015 - 07.2017
- Evaluate patients' hearing abilities using various testing methods
- Provide counseling and education to patients and their families about hearing loss, hearing aids, and communication strategies
- Maintain accurate patient records and ensure HIPAA compliance
Hearing Instrument Receptionist
Newport Audiology
07.2008 - 04.2015
- Greet and welcome clients and visitors and create a positive first impression of the company
- Gather new client information and maintain confidentiality
- Answer incoming calls and return all missed calls, respond to emails, and distribute incoming mail
- Schedule appointments and maintained calendar for 3 Audiologists
- Maintained office organization by cleaning and organizing office daily, inventory supplies and re-order as needed
Army Logistics Specialist
05.1994 - 05.1998
- Responsible for planning, managing and the coordination of the total cradle-to-grave life cycle logistics for an assigned system or subsystems, integrating separate functions of supply, maintenance, procurement and quality assurance of logistics activities needed to sustain system fielding
- Use conflict resolution leadership to obtain agreement on required actions, schedules concerning program or policy matters
- Direct, develop or perform logistics management operations that involve planning, coordinating, or evaluating logistical actions that support a specified mission, weapons system or designated program
Education
Associates - Applied Science
Harris County Community College
Houston, TXSkills
- Relationship building and management
- Staff management
- Excellent communication skills
- Shift scheduling
Timeline
Branch Manager
Help at Home
02.2024 - Current
Social Security Specialist
Payee Guardian & Associates, Inc.
08.2017 - Current
Hearing Instrument Specialist
Md Hearing Aids
08.2015 - 07.2017
Hearing Instrument Receptionist
Newport Audiology
07.2008 - 04.2015
Army Logistics Specialist
05.1994 - 05.1998
Associates - Applied Science
Harris County Community College
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